OUR REPAIR SERVICE
We are pleased to provide a repair service through our online Repair Portal. Repairs are complimentary for jewellery with a six month warranty from the dispatch date. For pieces that have exceeded the six month warranty, the cost will depend on the extent of repair required. An estimated quote will be provided upon completion of the repair lodegment.
Once you have successfully lodged your repair through our online Repair Portal, you may choose to ship your piece to us or drop it off in-store. No appointment is required for drop-off.
Our repair service is only available for our seasonal and signature jewellery collections. If you require assistance with your SOLDERED™ or Piercing Jewellery, please book a SOLDERED™ Aftercare appointment or a Piercing Aftercare appointment.
REPAIR SERVICE ASSISTANCE
If you require assistance or have unsuccessfully lodged a repair enquiry through our online Repair Portal, we can happily assist you in-store at no extra cost. No appointment is required; simply visit your preferred store and enquire.
LODGE A REPAIR
OUR RECYCLING SERVICE
SARAH & SEBASTIAN believes in a circular philosophy and minimising waste where possible. If you have SARAH & SEBASTIAN jewellery pieces that you no longer wear, we invite you to recycle them through our online Recycling Portal in exchange for store credit of up to 20% of the original purchase price.*
Once you have successfully lodged your recycling enquiry through our online Recycling Portal, you may choose to ship your piece to us or drop it off in-store. No appointment is required for drop-off.
RECYCLING SERVICE ASSISTANCE
If you require assistance or have unsuccessfully lodged a repair enquiry through our online Recycling Portal, we can happily assist you in-store at no extra cost. No appointment is required; simply visit your preferred store and enquire.
RECYCLE YOUR JEWELLERY