REPAIR PORTAL ASSISTANCE

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We are pleased to provide assistance with our Repair Portal in-store. Through our portal you are able to lodge a request and receive an estimated repair cost at the time of repair lodgement.

If you have successfully lodged your return through our Repair Portal at home, you may drop your piece into one of our stores, no appointment is required.

Please note that this service is for repair portal assistance only. If you require help with your Soldered bracelet or Piercing, you are required to book an aftercare appointment:

Book SOLDERED aftercare appointment here.

Book PIERCING aftercare appointment here.

During your repair lodgement you will receive an estimated repair cost. Please note that this is an estimate only which can change upon assessment by our Master Jeweller.

Each SARAH & SEBASTIAN piece comes with a six month warranty, which covers damage caused by manufacturing faults only. If the instance of a break caused by wear and tear, a repair fee is incurred.

Please read the full warranty policy here.