Online orders are processed Monday through Friday AEST, excluding weekends and public holidays. Production times are specified at time of purchase and starts the first business day after the purchase.
Once your order is ready, we ship all parcels with an express shipping method. Due to the high value of our pieces, our parcels require a signature on delivery.
MADE TO ORDER - If you have changed your mind or made an error and would like to cancel your order, you may cancel up to 60 minutes after an order has been placed.
READY TO SHIP - Due to the fast nature and turnaround time of our ready to ship service, orders cannot be cancelled or changed.
BESPOKE - All bespoke orders including but not limited to the Multi Petite Letter Necklace, Birthstone Necklace & Bracelet, Engraved pieces and Engagement Rings cannot be cancelled or changed due to the extensive production process.
Products purchased from SARAH & SEBASTIAN’s online or retail stores may be returned for a credit if returned unworn, in saleable condition within 14 days of dispatch date. SARAH & SEBASTIAN credits are valid for use in our retail stores and online at sarahandbsebastian.com for a period of three years.
SARAH & SEBASTIAN does not accept returns in-store for earrings, however can be returned to online.
Please read our full shipping & return policy here.