UPDATED 29.3.2020


To our SARAH & SEBASTIAN community,
 
We  have been closely following the developments of COVID-19 and are prioritising the health and safety of our clients and team above all else. We have implemented new procedures and policies in our workshop and will continue to evolve our service in line with government recommendations.

 

We will be keeping our clients and team up to date with the information they need to minimise exposure and will remain committed to doing everything we can to put the health and safety of our community first.



Online Orders

At this stage our online store is continuing to work at full capacity with no delays in production or shipping. We encourage clients to shop online at www.sarahandsebastian.com, with our customer service team available to support through live chat for individual attention.

We are offering Free Shipping on all Australian orders.


If you are purchasing a gift, we now offer a complimentary card and envelope to be included with your purchased item, so it can be sent straight to the person with your note, tied up with a ribbon. Please add your gift message in the comment field at checkout. 


Please note that our jewellery is handcrafted to order and this process can take up to 3* full business days after your purchase. We'll be in touch again with your tracking information once it's been dispatched. *Some pieces require 10 days.


In the case of an address change request for an existing order, please contact customer service prior to the parcel being dispatched. Once the order has been dispatched we are unable to change the address. If a parcel has been dispatched or delivered we are unable to redirect it to another address.

 

Please note that during this time we are unable to take a case by case approach to cancellation requests and will be following our existing policy of no cancellations or refunds on any orders due to change in circumstance. In line with your consumer rights we can offer a credit note or exchange on any product that is not made to order. 



Stores

As of Monday the 30th of March, SARAH & SEBASTIAN stores will temporarily close in the interest of the health and safety of our clients, retail team and broader community.

Any clients with existing orders for in-store collection will be contacted to arrange these orders to be mailed directly. For all repairs, returns and general enquiries, clients can reach out to us through phone, email or live chat.


Thank you so much for supporting our business at this truly challenging time and above everything else please stay safe and think of others at this time.


Sincerely,


Sarah Gittoes and Robert Sebastian Grynkofki