BRISBANE SOLDERED + ENGAGEMENT APPOINTMENTS | 13th - 21st MARCH | BOOK NOW

Production & Delivery

PRODUCTION

Each SARAH & SEBASTIAN piece is handcrafted to order and can require up to 3 full business days to produce unless otherwise specified on the product’s page.

 

If you require a fast-tracked order, please contact us before making a purchase. While we endeavour to meet every demand, we cannot guarantee all orders can be fast-tracked.

 

Upon completion of your order, each piece is quality checked by one of our experienced artisans and also by a member of our dispatch team prior to being carefully hand packed in our signature wooden boxes paired with care instructions. This is enclosed in a sturdy, discrete parcel. Please note, no pricing is included within your parcel.

 

DELIVERY

We kindly ask our customers to ensure the details provided at checkout are accurate, as SARAH & SEBASTIAN cannot be held liable for incorrect deliveries due to input errors.

 

An automated email notification will be sent to you; providing a tracking number so you can monitor your consignment's journey. SARAH & SEBASTIAN is not liable for any late deliveries caused by third-party courier companies.

 

Our courier services are as follows;

 

For addresses within Australia;

Australia Post Express Service, delivers within 1-2 business days.

The cost for postage, payable at checkout, is $10AUD.

Orders over $500AUD will receive complimentary express shipping.

Same Day Delivery, delivers before 5pm AEDT for orders placed before 12pm AEDT. Conditions apply as per below. 

 

For our New Zealand customers;

DHL Express Service, delivers within 1-3 business days.

The cost for postage, payable at checkout is $28.81AUD.

Orders over $500AUD will receive complimentary express shipping.

New Zealand orders may have to pay any relevant local duties and taxes once the parcel arrives. 

 

Same Day Delivery 

During special sales period when we have stock available we may offer Same Day Delivery. 

Order by 12pm AEDT during business days and receive your order before 5PM AEDT on the same day. 
If your order is placed after 12pm AEDT or if you select day delivery on a weekend or public holiday then your order will be dispatched the following business day. 
Customers must provide a business and residential address where somebody can accept the delivery from the courier. We do not leave packages unattended without signature. Unfortunately we are unable to deliver to PO Boxes.
We only ship to metro Sydney and will only be available based on your address and postcode. We offer this service at a flat rate of $25. Please contact customer service for valid postcodes.

 

For our International customers;

If you require your order be delivered to an international address, you will need to place your order through our international website: https://us.sarahandsebastian.com/

 

For the rest of the world, shipping costs a flat rate of $36USD, with duties and taxes calculable and payable at checkout. Please note, duties and taxes are respective to your order value and destination country. 

 

Due to the high value of our pieces, our parcels require a signature on delivery. If no one is available to sign for the parcel, it will be held at the nearest post office or holding facility to be collected with photo ID.

 

Our couriers are trusted services, and as such SARAH & SEBASTIAN will not refund or replace orders that have been scanned as delivered.

 

Please contact our Customer Care team here if you require any further information.

  

CANCELLATIONS

If you have changed your mind and would like to cancel your order, please contact our Customer Care team as soon as possible.

 

Please note that orders that have already been handcrafted and/or have been dispatched will not be cancelled.