Add a Gift Wrap Kit to your order | Proceeds go to The Australian Marine Conservation Society  

Production & Delivery

PRODUCTION

Each SARAH & SEBASTIAN piece is handcrafted to order and can require up to 3 full business days to produce unless otherwise specified on the product’s page.

 

If you require a fast-tracked order, please contact us before making a purchase. While we endeavour to meet every demand, we cannot guarantee all orders can be fast-tracked.

 

Upon completion of your order, each piece is quality checked by one of our experienced artisans and also by a member of our dispatch team prior to being carefully hand packed in our signature wooden boxes paired with care instructions. This is enclosed in a sturdy, discrete parcel. Please note, no pricing is included within your parcel.

 

DELIVERY

We kindly ask our customers to ensure the details provided at checkout are accurate, as SARAH & SEBASTIAN cannot be held liable for incorrect deliveries due to input errors.

 

An automated email notification will be sent to you; providing a tracking number so you can monitor your consignment's journey. SARAH & SEBASTIAN is not liable for any late deliveries caused by third-party courier companies.

 

Our courier services are as follows;

 

For addresses within Australia;

Australia Post Express Service, delivers within 1-2 business days.

The cost for postage, payable at checkout, is $10AUD.

Orders over $500AUD will receive complimentary express shipping.

 

For our New Zealand customers;

DHL Express Service, delivers within 1-3 business days.

The cost for postage, payable at checkout is $28.81AUD.

Orders over $500AUD will receive complimentary express shipping.

New Zealand orders may have to pay any relevant local duties and taxes once the parcel arrives. 

 

For our International customers;

If you require your order be delivered to an international address, you will need to place your order through our international website: https://us.sarahandsebastian.com/

 

For the rest of the world, shipping costs a flat rate of $36USD, with duties and taxes calculable and payable at checkout. Please note, duties and taxes are respective to your order value and destination country. 

 

Due to the high value of our pieces, our parcels require a signature on delivery. If no one is available to sign for the parcel, it will be held at the nearest post office or holding facility to be collected with photo ID.

 

Our couriers are trusted services, and as such SARAH & SEBASTIAN will not refund or replace orders that have been scanned as delivered.

 

Please contact our Customer Care team here if you require any further information.

  

CANCELLATIONS

If you have changed your mind and would like to cancel your order, please contact our Customer Care team as soon as possible.

 

Please note that orders that have already been handcrafted and/or have been dispatched will not be cancelled.