To place an order or request information, please contact our customer service team by telephone or e-mail.

Call

Phone +612 9313 4262

Email

info@sarahandsebastian.com

Visit

Address 12B, 32 Ralph Street Alexandria, NSW Australia 2015

Chat

Live Chat

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Faulty items
& repairs

SARAH & SEBASTIAN jewellery is of the highest quality however, from time to time, there may be the need to repair or restore pieces.

If your piece is faulty, broken or requires a refurbishment, please contact our Customer Care team for a case number, after which we'll have your item sent to our studio for an assessment and then returned to you within five business days.

Caring for your pieces

Care Guide

The unique nature and construction process makes SARAH & SEBASTIAN jewellery comparable to a wearable piece of art, and therefore special care is required when worn, handled or stored.

To retain your jewellery's beauty, we recommend referring to the care guide enclosed with your order or contacting our Customer care team for further assistance.