To place an order or request informations, please contact our customer service team by telephone or e-mail.


Phone +612 9313 4262



Address 12B, 32 Ralph Street Alexandria, NSW Australia 2015

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Faulty items
& repairs

All jewellery is quality checked by a specialist jeweller, plus a member of our Dispatch team. However, from time to time, there may be a rare fault.

If you receive a faulty product, we will gladly repair or exchange the original piece if the product was purchased within 6 months. To notify us of the fault, please contact us

Care Guide

We pride ourselves on delivering beautiful, quality, handcrafted jewellery.

Care Guide

The unique nature and construction process makes SARAH & SEBASTIAN jewellery comparable to a wearable piece of art and requires care when worn, handled or stored. To retain your special pieces’ beauty, it’s important to care for it accordingly plus take steps to retain and restore it back to life.

Read our Care Guide to learn about maintaining your special pieces.

Product care information

SARAH & SEBASTIAN jewellery is delicate in nature and should be handled carefully; outlined in the Care Instructions and Product Care Information both online and in your order.