FAQs
While we hold a select range of exceptional pieces in stock, most are made to order and hand-finished in our Sydney studio. Grand gestures take time. Order by Friday 27 November to ensure Christmas delivery.
Your last order date for Exceptional Pieces depends on whether your piece is in stock. For in-stock pieces, order by Sunday 20 December. For made-to-order pieces, order and pay your deposit by Friday 27 November. International clients should order by Sunday 6 December for in-stock pieces, or Friday 13 November for made to order.
Each product page shows its estimated dispatch date. In-stock pieces are ready to ship, and made-to-order pieces are hand-finished in our Sydney studio.
Made-to-order Exceptional pieces take approximately 20 business days to hand-finish in our Sydney studio, plus shipping time.
Yes. Our Gift Concierge can guide you through exceptional and made-to-order pieces. Enquire Now