PIERCING FAQs

Support Hours

Our Client Care Team
is available to help

Monday 9-5:00pm AEDT

Phone

1300 050 220

PIERCING APPOINTMENTS

01

Piercing appointments are available online to book here.

02

To avoid disappointment, we recommended pre-booking your appointment, however we do accept walk-in appointments if there is availability.

03

Before your appointment, ensure you've had a good night's sleep, eaten a substantial meal, and are well-hydrated.

If you are prone to dizziness or light-headedness, bring a sugary drink or snack. We also have sweets available if you need a sugar boost after your piercing. Please ensure you have clean bedding and linen for your new piercing.

04

You are welcome to bring a support person with you, however if they would like a piercing, please book them in as an “Additional Person” to allow for the extra time required.

05

Every client requires proof of identity. If you are under 16, you must bring your parent or guardian along with proof of identity for both of you, as well as proof of relationship such as a Medicare card.

06

We recommend arriving 5-10 minutes early for your appointment to complete our safety waiver. We allow 30 minutes for each piercing appointment to review the safety requirements, select the available styles and complete this service safely and securely.

07

We recommend a maximum of three piercings per appointment to support the best healing process.

08

We offer a Piercing for Two service for those who would like to share their piercing experience with another person. Please select the "Additional Person" add-on when booking a Piercing appointment.

09

We pierce with sterile, single-use needles. These needles are of the highest quality available in the industry and considered the safest method of piercing for hygiene, the precision of placement and healing.

10

Our Piercing Labs exceed industry standards of sterilisation and hygiene. Our practices include using sterile gloves and single-use or sterilised equipment, as well as thorough cleaning between clients.

This is all part of our Aseptic technique. Our team undergoes regular audits and annual blood borne pathogens (BBP) training to ensure we maintain these high standards.

11

Our piercers conduct a range of ear piercing placements. These include lobes, helix (outer ear cartilage), flat or conch (inner ear placements) and tragus (the small area of cartilage that partially covers your ear canal) and daith (inner cartilage ridge pierced with a hoop) We also offer nostril and septum piercings. View the placement diagram here.

12

Some piercing placements are more complex than others, however our expert piercers utilise quick and gentle techniques and will guide you through breathing and relaxation techniques to manage any discomfort. 

13

You may reschedule your appointment through the link in your confirmation email. Make sure to reschedule at least 24 hours before your original appointment to avoid a $50 no-show fee.

14

If you are running late we will try our best to accommodate your appointment but this can not be guaranteed. If you are running more than 10 minutes late we will need to reschedule your appointment to allow for a safe service and ensure you enjoy the experience. If you would like to contact the store, please call 1300 050 220 .

CLIENT CONSIDERATIONS

01

For persons 6 to 14 years old, only ear lobe piercings are available. Clients 14 years and older can get ear lobe, cartilage and nose piercings.

Clients under 16 years old must be accompanied by a parent or legal guardian; both client and guardian will need proof of identity and age and relationship through the form of a Medicare card

02

To ensure the safety and wellbeing of our clients, we pierce clients who are at least six months postpartum and not currently pregnant or breastfeeding.

03

Please note that if you are currently taking blood-thinning or acne medications, we are unfortunately unable to perform piercings, as these medications may interfere with proper healing.

PRICE

02

The cost of piercing starts at $45 for a single earlobe piercing, and $70-90 for cartilage piercings, and does not include the cost of your chosen jewellery. 18-karat gold and platinum jewellery start from $195, visit our range of initial piercing earrings to see earring styles and prices, subject to availability. Up to three piercings can be conducted per appointment.

01

We require a credit card to secure your appointment and only charge a $50 cancellation fee in the event of cancellation within 24 hours, late attendance or no-show.

PIERCING JEWELLERY

01

We use solid 18-karat gold and platinum options for our piercing jewellery, as these are biocompatible metals that reduce sensitivity and aid healing. Being pierced with the jewellery you love also means you do not have to wait for healing before having your ideal Ear Alchemy!

02

View our collection of Piercing Earrings available here. Styles are subject to availability at the time of your appointment.

03

When you make a booking online, please add details of your preferences in the notes and our team will try their best to accommodate your request.

04

The jewellery includes a hollow post that goes through the ear and has a fixed flat heart disc. We refer to this as a threaded backing. The decorative front of the jewellery has a small screw that is fastened into the threaded backing.

05

Specially designed for initial piercings, the design and craftsmanship of our Internally Threaded earrings reduce irritation and allow for a smoother insertion into the piercing channel.

06

To remove internally threaded jewellery, hold the flat back heart disc with one hand, hold the front with your other hand and using a left motion rotate the front part of the jewellery to unscrew until it comes apart. You are welcome to book an aftercare appointment where one of our expert piercers will assist you.

07

SARAH & SEBASTIAN piercings only use internally threaded or threadless earrings which are available in various lengths and shapes to seamlessly fit different ear anatomy. We use specially designed hoops for the Daith placement (inner ear), and the Septum (ridge between the nostrils).

09

Adhering to a strict process to ensure safety and sterility, we only pierce with jewellery purchased within the Piercing Lab, on the day of your appointment. Pre-purchased jewellery is suitable to be worn in a healed piercing. Piercing jewellery is subject to availability at the time of your appointment. If you would like to gift a piercing experience, please purchase a Gift Card.

10

We offer a complimentary install of SARAH & SEBASTIAN Internally Threaded Earrings and encourage booking an aftercare appointment. A piercer will assess that the piercing is healed to successfully and safely install. Adhering to a strict process to ensure safety and sterility, we don’t pierce jewellery that has been worn.

GIFTING & GIFT CARDS

01

To gift a piercing service, we recommend purchasing a gift card for the piercing cost (up to $90) plus the cost of the piercing jewellery you would like to gift, which starts from $195. To ensure the entire service is covered, we recommend purchasing a gift card starting from $285. Then the giftee can book their appointment online and pay for the service at their appointment with the gift card

02

Yes, a valid credit card is required to secure your appointment; however, it is only charged in the event of cancellation, late attendance or no-show. SARAH & SEBASTIAN gift cards can be used at the appointment to pay for the full service

Please note, SARAH & SEBASTIAN Gift Cards are redeemable exclusively at our standalone stores and cannot be used at any David Jones location.

AFTERCARE

01

Aftercare appointments are available online to book here.

02

An appointment where our piercers can assess your healing process, and offer a downsize if needed.

03

Contact info@sarahandsebastian.com and Customer Care will respond within 24 hours with advice from our expert piercers.

04

A longer threaded backing is used during your new piercing to accommodate for any initial swelling. It is important to downsize the threaded backing to help aid the healing process and provide added comfort.

Your first complimentary downsize, per piercing, is available during an aftercare appointment.

If required, additional downsizes are $30.

05

As the healing process is different for each individual, we recommend booking a downsize anywhere between 6-2 weeks after being pierced. To check if a downsize is needed, we recommend pressing on the back disk until it’s flush against the back of the ear, then letting go. If there is a visible amount of post sticking out at the front (1.5-2mm or more), then a downsize is required

06

SARAH & SEBASTIAN will provide guidance during your piercing appointment as well as an aftercare booklet and recommend NeilMed aftercare mist, you may also view the Aftercare Guide.

For the best healing results, please follow these recommendations and if there are signs of infection, please seek medical advice.

07

Repetitive actions, such as daily beauty routines, can cause the jewellery to naturally become loose over time. Our piercers will always quality check the pieces before any appointment and we recommend checking the jewellery is screwed in as tight as possible, periodically,  to keep your jewellery secure.

08

If your earring has gone missing withing the first month of having it, please email us at info@sarahandsebastian.com. Please include your full name, contact number, and location you were pierced.

09

If your earring has fallen out and you have it, please book an aftercare appointment where our expert piercer will be able to assess whether this can be re-installed.

EAR SPA

01

Ear Alchemy Ear Spa is a complimentary cleaning service for your Sarah & Sebastian earrings. During this appointment, the front of your earrings will be professionally cleaned with an Ultrasonic cleaner and polished by a piercer. Your ears are then gently cleansed and refreshed before your clean jewellery is re-installed, and restyled, by request.

02

Our Ear Spa & Cleaning offering is only available for SARAH & SEBASTIAN earrings. This is to ensure any complications can be resolved within our aftercare and repair services.

03

Yes, if you have recently had an initial ear piercing (within 8 weeks or less), you can still book an Ear Alchemy Ear Spa appointment! Any new piercing(s) will not be touched as this can disrupt the healing process, however, the service is still safe for the rest of your healed piercings.

04

Yes, we can accommodate both downsizing and an Ear Spa. Simply book an Aftercare Appointment and add on a 15-minute Ear Spa session.

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