CAREERS

SARAH & SEBASTIAN is seeking a commercially minded and data-driven Performance Marketing Manager to join our evolving digital team.

This newly created role is designed to strengthen our performance capability across paid media, CRM automation, SEO, digital analytics, optimisation and technical delivery. As the business continues to scale and premiumise, this role will play a critical part in improving efficiency, return on ad spend and precision across campaign delivery.

Reporting to the GM Digital, you will own the performance layer of our digital engine - partnering closely with eCommerce, Brand, Marketing and CRM/Loyalty teams to translate brand and commercial strategy into high-impact execution.

WHAT YOU WILL DO

Campaign Performance & Media Ownership

• Own and optimise paid media activity across Meta, Google, Pinterest and emerging platforms
• Drive performance against ROAS, CAC, conversion and channel efficiency KPIs
• In collaboration with marketing, recommend digital creative assets, test variations and ensure alignment with commercial goals and brand standards

CRM, Flows & Lifecycle Marketing

• Build, automate and optimise Klaviyo lifecycle flows
• Own segmentation, personalisation logic, testing and campaign scheduling
• Partner with the CRM & Loyalty Manager to refine retention journeys and lift LTV
• Inherit and uplift CRM/EDM technical delivery from the Marketing Coordinator function

Digital Data & Analytics

• Monitor, analyse and report on campaign, channel and CRM performance
• Own attribution logic, UTM governance and performance dashboard integrity
• Leverage tools including Triple Whale, GA4, Klaviyo and attribution platforms to surface insights and optimisation opportunities
  

SEO & Onsite Acquisition

• Lead SEO strategy and optimisation in collaboration with eCommerce
• Support metadata, keyword planning, internal linking and product tagging
• Ensure onsite acquisition and discovery are optimised for both performance and brand tone

Cross-Functional Collaboration

• Work closely with Digital, Marketing, CRM and eCommerce teams to deliver integrated campaigns
• Act as the internal specialist for performance media, analytics and customer journey optimisation
• Partner with the GM – Digital and Head of Marketing to manage the performance marketing agency.
  

Innovation & AI Enablement

• Lead experimentation with AI-enabled marketing tools, for example:Performance Optimiser GPTCampaign Performance Summary GPTPredictive attribution modelsDigital PM Copilot (testing cycles and delivery planning)

Role Impact

• Helps shape a more elevated, consistent luxury client experience across digital touch points by ensuring performance channels reflect brand, craftsmanship and proposition.
• Lifts campaign performance and reduces inefficiencies
• Improves CRM and EDM execution through automation and data-led optimisation
• Raises digital maturity and analytics capability across the marketing team
• Unlocks scalable growth in performance media without overloading brand or eCommerce leads

ABOUT YOU

• 3–5+ years' hands-on experience in performance marketing, digital analytics or ecommerce media
• Confident working with Klaviyo, Meta Ads Manager, Google Ads, GA4 and performance reporting tools (e.g. Triple Whale)
• Advanced proficiency in Triple Whale is required for comprehensive performance reporting and analytics
• Proven experience briefing and managing digital creative assets, email templates and landing pages
• Strong understanding of CRM logic, segmentation and lifecycle journey design
• Highly analytical, with a test-and-learn mindset and the ability to translate data into action
• Calm, collaborative and detail-oriented, with high standards of execution
• Familiar with SEO best practices and their impact on ecommerce performance
• Strong written communication and stakeholder engagement skills
• Experience in premium, luxury or design-led retail environments is advantageous
• Align with our core values that underpin our culture & guide all decisions & leadership:

MAKE WAVES: Think creatively, challenge ourselves & the status quo.

PRECISION: Act with care & attention.

COMMUNITY: Collaborate, show respect, create enduring relationships.

PROTECT WHAT IS PRECIOUS: Be ambassadors for ocean conservation & accountable for our impact.

ABOUT THE PACKAGE

• Above industry salary package, product allowance & 50% staff discount.
• Birthday leave - have your birthday off.
• Work from home on Fridays.
• A complimentary SOLDERED bracelet.
• Comprehensive Employee Assistance Program.
• The opportunity to make a significant impact on a brand that values sustainability & ocean conservation
• A newly created, high-impact role supporting business-critical growth areas
• Exposure to luxury branding, digital innovation and cross-functional collaboration

The GM Digital is a senior leadership role that reflects the scale, complexity, and  ambition of SARAH & SEBASTIAN’s digital vision. 
Acting as both commercial architect and 
brand custodian, you will shape the future of luxury digital clienteling and commerce across every digital touchpoint.

Operating at the intersection of brand, 
commerce and technology, this role holds 
strategic andoperational accountability for 
eCommerce, performance marketing, 
customer experience, and the digital systems and AI transformation agenda. You will lead a small, high-performing team across these verticals (currently three direct reports), with a strong expectation of hands-on leadership, prioritisation, and execution.

You will drive the evolution from transactional digital commerce to a more proactive,
relationship-led luxury clienteling experience, improving high net worth customer acquisition and conversion, 
supporting international expansion, and 
delivering a seamless, elevated customer
journey across owned digital channels.

WHAT YOU WILL DO

• Strategic Leadership & Vision: Own & 
  deliver the multi-market ecommerce & omni channel strategy, translating business objectives into digital trade plans with measurable KPIs.
• Digital Trade & Revenue Growth: Hold full accountability for the digital P&L, responsible for delivering growth targets 
  across ecommerce & omni channel. Drive
  planning & optimisation of the trading calendar, campaign activations, CRO, &
  customer journey mapping.
• Performance Marketing & Data Strategy: Direct the performance marketing
  function (paid media, SEM, paid social, 
  EDM), overseeing agency relationships,
  budget allocation, & a robust reporting system to track metrics like ROAS, CPA, &
  MER. Champion data integrity & analytics.
• International Expansion: Lead the strategic growth of international ecommerce markets through tailored performance marketing, digital campaigns, & regional site optimisation. Define market-entry strategies for new regions.
• Client Experience Oversight: Oversee the shift of Customer Experience from
  reactive customer service to a high-touch, proactive clienteling function. 
  Elevate service standards and embed 
  digital innovation across automation and omni channel support to improve consistency, efficiency, and experience.
• Digital Systems Transformation & AI Integration: Oversee the roadmap &
  execution of digital infrastructure upgrades & platform integrations. Identify & implement opportunities for AI to enhance operational efficiency across 
  ecommerce, customer service, & digital marketing, championing an AI-enabled operating model.

ABOUT YOU

Essential:

• 12+ years in senior digital or ecommerce leadership roles.
• Demonstrated success in building & scaling global ecommerce operations.
• Proven leadership of high-performing multi-disciplinary digital teams of more than 10 staff.
• Bachelor's degree in Business, Marketing,or a related field.
• Deep expertise in digital commerce ecosystems including platforms (e.g., Shopify Plus), CDPs, CRMs & analytical tools (e.g. GA4, Looker, Triple Whale).
• Advanced commercial acumen with P&L ownership experience across digital
  channels.
• Proven capability in omni-channel strategy development & execution.
• Experience transforming digital strategy into commercial growth outcomes, including leading cross-functional digital transformation programs & integrating AI-enabled systems.
• Visionary & inclusive leadership style with exceptional stakeholder engagement &
  communication skills.
• Align with our core values that underpin our culture & guide all decisions &
  leadership:

MAKE WAVES: Think creatively, challenge 
ourselves & the status quo.

PRECISION: Act with care & attention.

COMMUNITY: Collaborate, show respect, 
create enduring relationships.

PROTECT WHAT IS PRECIOUS: Be 
ambassadors for ocean conservation & 
accountable for our impact.

Desirable:

• MBA or postgraduate qualifications in 
  Digital Strategy, eCommerce, or 
  Leadership.
• Experience in luxury, high-growth,
  or digitally native vertical brands.
• Familiarity with martech stack 
  optimisation & automation workflows.
• Executive level stakeholder engagement experience.

ABOUT THE PACKAGE

• Above industry salary package, bonus, 
  product allowance & 50% staff discount.
• Birthday leave - have your birthday off.
• Work from home on Fridays.
• A complimentary SOLDERED bracelet.
• Comprehensive Employee Assistance
  Program.
• The opportunity to make a significant impact on a brand that values sustainability & ocean conservation.
• A collaborative & inspiring studio culture.
• Opportunities to contribute to a brand that values craft, creativity, & purpose.
• A focus on professional growth & creative development.

Sarah & Sebastian are seeking a Senior Graphic Designer to take responsibility for the development and evolution of our visual design language across all brand touch points.

Working with our Global Head of Brand, you will help shape how the brand is expressed across campaigns, digital platforms, ecommerce experiences, retail environments, and marketing communications. Balancing strategic leadership with hands-on creative execution, you will set the tone for visual design across the organisation while managing and mentoring our Graphic Designer.

ABOUT THE ROLE

• Lead Visual Design: Translate creative direction into clear, scalable visual design systems that elevate the brand and enhance the customer experience.
• Develop Design Frameworks: Create and maintain templates, toolkits, and guidelines used across digital, ecommerce, marketing, and retail channels to support efficient go-to-market initiatives.
• Execute Campaigns: Collaborate closely with the Creative Director, Global Head of Brand, and Visual Content Specialist to develop and execute compelling brand storytelling across digital, retail, and printed touch points.
• Drive Digital & Commercial Success: Develop design solutions for paid social, display advertising, and performance-driven creative, while ensuring website and ecommerce designs utilise strong UX principles and conversion-focused customer journeys.
• Create Dynamic Content: Contribute to the creation of visual content, including video and motion-based assets, to produce compelling on-brand media.
• Team Leadership: Provide creative direction, feedback, and mentorship to the Graphic Designer, ensuring all outputs align with brand standards and commercial objectives.
• Cross-Functional Collaboration: Work seamlessly alongside Brand, Marketing, Ecommerce, and Retail departments to ensure a unified visual direction and timely delivery of assets.
  

ABOUT YOU

• Experience: You have a minimum of 6–8 years’ experience in graphic or visual design roles within a brand, studio, or fashion/luxury environment.
• Leadership: You possess demonstrated experience leading design systems and managing or mentoring junior designers.
• Digital Expertise: You have strong experience designing for digital environments, including ecommerce, websites (with UX/UI fundamentals), and paid marketing platforms like Meta and Google.
• Technical Mastery: You have mastery of the Adobe Creative Suite - Motion and video editing capability is essential for this role.
• Design Craft: You showcase strong typography, layout, and visual storytelling skills, paired with strong print and production knowledge.
• Mindset: You are a strategic thinker with highly developed visual taste, exceptional attention to detail, and a calm, organised approach under pressure.
• Education: A degree or equivalent qualification in Graphic Design, Visual Communication, or a related discipline is preferred but not essential.
• Alignment: With our core values that underpin our culture & guide all decisions & leadership:
  

MAKE WAVES: Think creatively, challenge ourselves & the status quo.

PRECISION: Act with care & attention.

COMMUNITY: Collaborate, show respect, create enduring relationships.

PROTECT WHAT IS PRECIOUS: Be ambassadors for ocean conservation & accountable for our impact.

ABOUT THE PACKAGE

• Above industry salary package, product allowance & 50% staff discount.
• Birthday leave - have your birthday off.
• Work from home on Fridays.
• A complimentary SOLDERED bracelet.
• Comprehensive Employee Assistance Program.
• Access to our Managers Essentials Training Program to elevate your management skills.
• The opportunity to make a significant impact on a brand that values sustainability & ocean conservation.

Please ensure your resume includes a link to your portfolio for review.

Please note: only successful candidates will be contacted.

Assistant Store Manager - NSW As an Assistant Store Manager at Sarah & Sebastian, you will be instrumental in supporting the Store Manager and managing all aspects of the store. Your contribution will be key to ensuring outstanding client service through strong people management and the smooth execution of operational duties.

This role offers a fantastic opportunity for a candidate ready to take the next step in their retail career.

WHAT YOU WILL DO

• Drive Sales: Responsible for driving sales and profitability through effective floor management, client engagement, and product knowledge.
• Operational Excellence: Support in maintaining the highest standards of retail and business procedures across the store.
• Team Development: Assist in leading, training, and coaching store teams to uphold service excellence and manage appointments effectively.
• Client Focus: Ensure exceptional client experiences by supporting the management of appointments, aftercare, repairs, and handling escalations promptly.

ABOUT YOU

• The successful candidate will have strong leadership skills, meticulous attention to detail.
• 2+ years experience in retail management or a similar role.
• Proven experience in motivating and engaging teams.
• Ability to work Sunday to Thursday
• Strong attention to detail, time management, and communication skills.
• Aligned with our brand's core values:

WHAT YOU WILL RECEIVE

• Generous salary package, incentive and staff benefits.
• A complimentary SOLDERED bracelet.
• Free Employee Assistance Program - Acacia.
• The opportunity to work for a company that is committed to raising awareness & funds to protect our oceans through the Xanthe project.
  To apply please forward your resume and covering letter to retail-careers@sarahandsebastian.com

We are seeking an organized and charismatic Casual Piercers to join our dynamic retail team.In this role you will collaborate with our Store Managers to deliver exceptional service and expertise to our clients.

SARAH & SEBASTIAN is renowned for delivering luxury and sophistication in every aspect of our service. 

As leaders in the body piercing industry, we pride ourselves on providing an unparalleled client experience in our premium piercing labs.

 WHAT YOU WILL DO

• Provide high-quality body piercing services with precision and professionalism.
• Ensure a premium client experience by offering personalised consultations and aftercare advice.
• Maintain a clean and organised work environment, adhering to hygiene and safety standards.
• Collaborate with our Lab Manager to uphold the luxury and quality standards of SARAH & SEBASTIAN.
• Manage appointment bookings and client interactions with charisma and efficiency.
• Stay current with industry trends, techniques, and best practices.
• Be an ambassador for our brand; identifying new opportunities to improve our client experience
  
  

WHAT WE REQUIRE FROM YOU

• 4+ years piercing industry experience
• A extensive portfolio of your work to demonstrate your ear styling ability
• Infection Control Certification
• Valid First Aid and CPR certificate
• Valid Bloodborne Pathogens Control certificate.
• Availability to work on weekends and public holidays if required
• Thorough understanding of piercing types & piercing jewellery
• A strong interest & understanding of the piercing industry
• Professionally presented, with strong communication skills and attention to detail
• Have the ability to work autonomously & make decisions based on business needs
• A warm & friendly disposition to ensure clients are comfortable & relaxed during their piercing experience
• An innate ability to multitask & strong organisational skills 
  
  

WHAT YOU WILL RECEIVE 

• Generous hourly salary rate, sales incentives and staff discount.
• The opportunity to flourish and implement change within a dynamic environment and an innovative brand
• Experience working for a company that is committed to supporting ocean conservation, with a pledge to donate over $1 million within the next decade through the Xanthe Project.
• Working for a company that is a member of the Responsible Jewellery Council, an organisation which promotes trust in the global fine jewellery industry ensuring companies adhere to responsible business practices.
• Working for a company that values a circular economy, supports local Australian craftsmanship and champions responsible sourcing and materials.
  
  

To apply for this exciting role please send your resume and portfolio to retail-careers@sarahandsebastian.com