WARRANTY POLICY

At SARAH & SEBASTIAN, our jewellery is crafted with precision, purpose and lasting quality. We proudly offer a 24-month warranty from the date of purchase, covering manufacturing faults for all pieces purchased through our SARAH & SEBASTIAN standalone and concession stores or online at sarahandsebastian.com.

Please note: Pieces purchased through a stockist such as David Jones are covered by their own warranty, not SARAH & SEBASTIAN

Beyond warranty, we offer lifetime repair services (fees apply) as well as recycling options as part of our sustainability program.

WHAT IS NOT COVERED UNDER OUR WARRANTY

• Unreasonable wear and tear
• Product amendments including resizing
• Inappropriate storage or misuse
• Lost or stolen items
• Tarnishing caused by failure to follow care instructions
• Damage caused by third-party repairs or modifications
• Stretched chains, misshapen, knotted pieces and scratches or dents (unless due to a manufacturing fault)
• Events beyond our control (natural disasters, pandemics, civil unrest, etc.)

*SPECIAL WARRANTY CASES

• Leather Bracelets are covered for 6 months
• Leather Sliders are covered under the standard 24-month jewellery warranty

SARAH & SEBASTIAN will cover all costs associated with a valid warranty claim. The warranty continues from the original date of purchase.

PAID REPAIRS & POST-WARRANTY SUPPORT

If your jewellery:

• Falls outside the 24-month warranty window,
• Requires resizing, or
• Shows signs of general wear, damage, or impact

It will be treated as a paid repair. Our team will assess the item and quote accordingly.

Please note:

• Not all items are repairable
• Fees will vary by issue, materials and craftsmanship
• We may offer recycling for non-repairable items as part of our sustainability program
  
  

6-MONTH WARRANTY FOR PAID REPAIRS

All paid repairs completed through the SARAH & SEBASTIAN workshop are covered for 6 months from the date of the repair. This covers any fault directly related to the repair work carried out.

Not covered under this warranty:

• New damage unrelated to the original repair
• Wear and tear
• Improper storage or handling
• Third-party alterations or repairs
• Failure to follow care instructions

OVERSEAS CLIENTS

If you purchased your piece in Australia and are now living overseas, we kindly ask that any items needing warranty service be sent back to our Australian studio at your cost. Any replacement or repaired pieces will be returned to an Australian address by default; we can also send them to your international address, though please note this would be at an additional cost.

ADDITIONAL TERMS

• If a fault isn’t deemed as a major manufacturing fault within the 24 month warranty but can’t be repaired due to production changes, a store credit for the original purchase value may be issued.
• Earrings sold as a pair must be returned as a pair. If only one is returned, a full credit will not be able to be issued unless both are returned.
• Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
• A manufacturing fault refers to a defect in materials or workmanship that occurs under normal use, excluding damage caused by wear, impact, or improper care.

STERLING SILVER WARRANTY

Our sterling silver pieces are covered under the same two-year warranty ensuring peace of mind for any manufacturing issues. Please note that tarnishing and general wear and tear are not considered manufacturing faults and are not covered under warranty.

Sterling silver naturally changes over time, with its finish gently evolving based on your unique skin chemistry, how often you wear it, and how it’s stored. The beauty of silver is that it loves to be worn - your skin’s natural oils can actually help slow tarnishing and keep your jewellery glowing. We recommend giving your silver a gentle polish with a soft cloth to maintain its shine.

If your piece is outside of the warranty period, we offer a dedicated repair service. Please head in store or through our repairs portal to lodge this.

Claim your warranty online HERE, visit one of our stores or email info@sarahandsebastian.com for assistance.

This warranty is given by:

SARAH & SEBASTIAN Pty Ltd
ABN 57 155 463 764
1300 050 220

5C, 32 Ralph Street Alexandria NSW 2040

MAKING A WARRANTY CLAIM

To make a warranty claim, please take your jewellery and proof of purchase to:

 
Please retain your proof of purchase to assist with your warranty claim.

For assistance or questions about how or where to make a warranty claim or if you cannot return items to the store, please call 1300 050 220 or email info@sarahandsebastian.com. 

YOUR RIGHTS UNDER AUSTRALIAN CONSUMER LAW

You have the protection of consumer guarantees under the Australian Consumer Law. (Note: The general comments below are not a comprehensive or exhaustive summary of the Australian Consumer Law.) 

Relevantly, the Australian Consumer Law contains certain statutory automatic guarantees (consumer guarantees) which provide you with a basic guaranteed/automatic level of protection when you purchase SARAH & SEBASTIAN jewellery in Australia.  For example, there is a consumer guarantee that our jewellery is of acceptable quality (that is, free from defects, safe, durable, acceptable in appearance/finish, and fit for wearing based on what a reasonable consumer would regard as acceptable given the type of goods, price of goods (if relevant), description/statements on packaging/labels, statements made by supplier/manufacturer about the goods and other relevant circumstances).  

If your SARAH & SEBASTIAN jewellery fails to comply with the applicable consumer guarantees you are entitled to certain remedies under the Australian Consumer Law. In accordance with the applicable provisions of the Australian Consumer Law: Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.  Note: “major failure” has a specific meaning under the Australian Consumer Law. 

Full details of your consumer rights may be found at www.consumerlaw.gov.au