參與常見問題解答

Order and pay your deposit by Friday 6 November 2026. Every ring is handcrafted to order in our Sydney studio. International clients should order by Friday 23 October.

No. You can order online, or book a private consultation in store or virtually for guidance on your stone and setting.

Studio Priority, our expedited service, is available until Wednesday 18 November. A priority fee applies.

Studio Priority is our expedited service for custom engagement rings, handcrafted in our Sydney studio. A priority fee applies.

Order and pay your deposit by Wednesday 18 November 2026 for delivery in time for Christmas. International clients should order by Wednesday 4 November.

Contact our team or book a consultation in store or virtually, and we’ll confirm availability and the priority fee for your ring. 

Yes. Like all bespoke rings, Studio Priority needs a 50% deposit to secure your stone and begin production. The priority fee is paid with the deposit.

Start your engagement ring journey by scheduling an appointment with our expert team, either in-store or online.

You don't always need an appointment to create your engagement ring. Our Diamond Vault showcases a thoughtfully curated selection of ethically sourced natural diamonds. Some of these stones are already set in our signature SARAH & SEBASTIAN engagement rings and available for purchase on our website.

We work exclusively with natural, conflict-free diamonds that are compliant with the Kimberley Process and certified by the Gemological Institute of America (GIA), the world’s foremost authority on diamonds.

Every engagement ring is handcrafted in our Sydney studio. Please allow eight weeks for our specialist to source your natural diamond and complete your piece. 

If the proposal is a surprise, borrow a ring they wear on their left hand. This gives the most accurate guide. Trace the inner edge of the ring onto paper and bring it into one of our stores, where we’ll match it to our sizing. 

Mixed metals create unique pieces. Many clients choose white gold or platinum claws paired with a yellow gold band to create a ‘floating’ effect for the diamond.

SARAH & SEBASTIAN engagement rings are designed and handcrafted in our Sydney studio.

We offer the opportunity to create a piece that reflects your story. Our bespoke engagement ring services allow you to personalise everything from diamond and gemstone selection, alloy finish to setting, proportion and scale. 

Our design team will guide you through each step to craft a ring that is uniquely yours.

Yes, SARAH & SEBASTIAN offers clients the opportunity to create customised rings through our Atelier service. Atelier is a departure from our Bespoke service, with one-of-a-kind pieces created outside of our traditional offering. Jewellery within this service is exclusively designed to suit your requirements, however, will always embody SARAH & SEBASTIAN'S signature DNA. 

We offer a range of bespoke design services, from subtle refinements to custom creations. Depending on the level of customisation, you may adapt an existing design, make considered design alterations, or work with our Sydney-based designers to create a bespoke ring.

We design our solitaire engagement rings with tapering bands to achieve a delicate appearance while ensuring durability for daily wear. The base of the ring is slightly thicker to make sure it withstands everyday pressure.

If you prefer a non-tapered band (uniform thickness all around), the minimum thickness we typically offer is 1.8mm. Please consult your engagement specialist to confirm availability for your ring, as this choice can also depend on the size of the engagement stone.

We recommend matching the alloy of your engagement and wedding rings to make sure the pieces work together perfectly. If you use different alloys with varying hardness for these two rings, you're more likely to notice scratches or damage on both the wedding band and the engagement ring. In some instances, the wedding band may scratch against the engagement ring prong, which could loosen or break it, compromising the security of the stone.

To preserve the brilliance of your natural diamond, we provide a complimentary ultrasonic cleaner for home use with every engagement ring purchase. We also invite you to visit any of our stores for complimentary professional cleaning as part of our care commitment.

You’ll receive a complimentary SARAH & SEBASTIAN ultrasonic cleaner for home use with the purchase of your engagement ring to keep it sparkling. Additionally, we provide free lifetime cleaning at all of our stores—you can schedule an appointment for this service online.

Yes. To ensure your ring sits perfectly, we offer one complimentary resize on all engagement rings within three years of your final payment. We recommend visiting one of our stores for a professional fitting, or consulting our specialist team for guidance on surprise proposals.