We are seeking an experienced Quality Assurance Manager to play a critical role in upholding the highest standards of quality across all stages of jewellery production.

The Quality Assurance Manager will develop, implement, and monitor quality control procedures and drive continuous improvement initiatives. They will ensure every product meets our quality benchmarks, from raw material to the final inspection of finished goods.

WHAT YOU WILL DO

• Develop and implement the quality assurance process
• Oversee inspection and testing of product
• Collaborate with suppliers to ensure the quality of raw material and finish goods meet required quality standards.
• Manage team of quality inspectors
• Report on quality issues monthly and present to senior management
• Work collaboratively with design and production teams to provide input on quality requirements and potential challenges during the product development phase
• Coordinate QC’s team daily tasks, workload and priorities to ensure efficient use of resources and timely quality checks.

WHAT WE REQUIRE FROM YOU

• 3+ years experience in jewellery quality control, manufacturing or repairs
• Tertiary education in jewellery manufacturing, material science or engineering
• 5 + years experience in team management
• Degree in Gemology desirable – GAA certificate accepted
• Strong attention to detail and organizational skills
• Proficiency in Microsoft suite
• Excellent written and verbal communication skills
• Alignment with our brand core values:

WAVES: Think creatively, challenge yourself and the status quo.

WITH PRECISION: Act with care and attention.

COMMUNITY: Collaborate, show respect, create enduring relationships.

WHAT IS PRECIOUS: an ambassador for ocean conservation and accountable for our impact.

WHAT YOU WILL RECEIVE

• Competitive base salary
• The opportunity to flourish & grow within a dynamic innovative brand
• Generous staff discount
• Jewellery allowance
• A complimentary bespoke SOLDERED bracelet
• Birthday leave
• Free Employee Assistance Program - Acacia
• Experience working for a company that is committed to raising awareness & funds for our oceans.
• Being part of company that is a Gold member of the Australian Marine Conservation Society and certified by the Responsible Jewellery Council.

Please email your resume toretail-careers@sarahandsebastian.com

Sarah & Sebastian is seeking a meticulous and proactive Accountant to join our team. You will work alongside our General Manager of Finance to manage our financial records with precision and ensure our financial operations run smoothly. 

WHAT YOU WII DO

• Preparation and ownership of the month end process
• Reporting and reconciliation of the P&L, balance sheet and other financial reports
• Assisting in the preparation, communication and tracking of budgets and forecasts
• Communication with key stakeholders to understand key departmental drivers.
• Conduct quarterly reviews of financial position and provide insights 
• Contribute to the businesses process and improvements
• Uphold our commitment to accuracy and compliance

WHAT WE REQUIRE FROM YOU

• Excellent attention to detail and accuracy
• CA/CPA qualifications preferred or working towards
• 2-3 years of experience working for a retail finance department 
• Understanding of retail transaction flows
• Adept at financial modelling, with excellent skills for data analysis and interpretation
• A firm understanding of financial statements including P&L, cash flow and balance sheet
• Exceptional interpersonal and communication abilities, navigating stakeholder relationships with ease.
• Alignment with our brand core values:

MAKE WAVES: Think creatively, challenge yourself and the status quo.

ACT WITH PRECISION: Act with care and attention.

INSPIRE COMMUNITY: Collaborate, show respect, create enduring relationships.

PROTECT WHAT IS PRECIOUS: an ambassador for ocean conservation and accountable for our impact. 

WHAT YOU WILL RECEIVE 

• Competitive base salary 
• The opportunity to flourish & grow within a dynamic innovative brand 
• Generous staff discount
• Jewellery allowance
• A complimentary bespoke SOLDERED bracelet 
• Birthday leave
• Free Employee Assistance Program - Acacia
• Experience working for a company that is committed to raising awareness & funds for our oceans. 
• Being part of company that is a Gold member of the Australian Marine Conservation Society and certified by the Responsible Jewellery Council.

Please email your application letter and resume to retail-careers@sarahandsebastian.com.

Only successful candidates will be contacted.

We are looking for a dynamic Client Care Manager to lead our Customer Care team. In this position you will play a pivotal role in enhancing our clients luxury shopping experience online.

The primary focus of this role is to deliver exceptional customer service, implement personalised clienteling techniques, facilitate bespoke virtual appointments and lead our Online Customer Care Advisors to deliver outstanding customer experiences at every contact point.

WHAT YOU WILL DO

• Oversee the management of inbound and outbound client communication through various channels including email, phone, live chat, social media and store comms.
• Build and maintain strong customer relationships by ensuring prompt and effective communication.
• Develop and implement strategies to enhance the online customer journey, focusing on delivering exceptional and personalised service.
• Conduct virtual appointments to showcase exclusive collections, provide product insights and guide clients through the purchasing journey of our bespoke and engagement/wedding collections.
• Monitor customer interactions across all communication channels and identify areas of opportunity and improvement.
• Handle customer escalation issues promptly and effectively ensuring resolutions that align with company policies our values and customer satisfaction goals.
• Initiate clienteling tools to drive sales through proactive outreach, follow up on leads, and personalised recommendations based on client preferences and purchase history.
• Collaborate closely with Ecommerce, Retail and Marketing teams to execute targeted campaigns, measure sales performance and identify opportunities for upselling and cross selling.
• Train Client Care Advisors on sales techniques and product knowledge to increase conversion rates and average order value.
• Lead and motivate a team of Client Care Advisors, fostering a positive, cohesive and supportive work environment.
• Streamline processes and procedures to optimize efficiency and improve the overall customer experience.
• Implement best practice for handling enquires, order management, returns/exchanges and repairs.
• Prepare weekly, monthly and adhoc reports for management and wider team.
  
  

WHAT WE REQUIRE FROM YOU

• 5+ years’ experience in client care management within luxury retail sector, ideally fine jewellery
• Bachelor’s degree in Business Administration, Communications or a related field
• Ability to inspire, train and motivate their team.
• Strong written and verbal communication skills
• High level of attention to detail.
• Exceptional clienteling skills with a demonstrated ability to build and maintain relationship with high-net-worth individuals
• Experience using Zendesk, CIN7, Shopify Plus, Return Logic and Excel preferred
• A “can do” attitude and friendly disposition
• Alignment with our brand core values:

MAKE WAVES: Think creatively, challenge yourself and the status quo.

ACT WITH PRECISION: Act with care and attention.

INSPIRE COMMUNITY: Collaborate, show respect, create enduring relationships.

PROTECT WHAT IS PRECIOUS: An ambassador for ocean conservation and accountable for our impact.

WHAT YOU WILL RECEIVE

• Competitive base salary
• The opportunity to flourish & grow within a dynamic innovative brand
• Generous staff discount and product allowance
• A complimentary bespoke SOLDERED bracelet
• Birthday leave
• Free Employee Assistance Program - Acacia
• Experience working for a company that is committed to raising awareness & funds for our oceans.
• Being part of a company that is a Gold member of the Australian Marine Conservation Society and certified by the Responsible Jewellery Council.

Please email your application letter and resume to retail-careers@sarahandsebastian.com.

Only successful candidates will be contacted.

The SARAH & SEBASTIAN workshop is a bustling hive of activity; a sun filled warehouse with
the soundtrack of jewellers working. Our stores are elegant spaces, designed by leading
Australian architects to reflect the unique vision of our brand. We are a close-knit team who
actively pursue creativity and innovation, rebelling against the conventions that define traditional
jewellery.

Our people are at the core of everything we do. With over 150 years of combined jeweller, stone
setter and laser welder experience we have many diverse backgrounds, ideas and experience,
all focused on our shared vision.
As a young, high-growth company, we are nimble in our approach and believe that collaboration
must be fostered and opportunities embraced.

REQUIREMENTS
We are currently seeking a skilled and experienced senior jeweller to join our in-house
manufacturing team. We are looking for someone with 10+ years experience in jewellery
manufacturing.
Applicant Requirements for our Experienced Manufacturing Jeweller

• 10 + years jewellery manufacture experience
• Understanding of high-volume jewellery manufacturing
• Preferable experience in stone setting
• Capable of managing your own workflow and delivering on expected deadlines.
• Willingness to share new jewellery manufacturing skills
• Work well in a fast-paced high-volume environment
• Attention to detail and the drive to manufacture high quality jewellery
• Must be motivated and punctual

BENEFITS

• Studio located in Alexandria, Sydney, close to public transport
• Generous package
• Generous staff discount
  
  Sarah & Sebastian is a creative design house. We are passionate about the handmade process
  and quality craftsmanship.

GET IN TOUCH

For expressions of interest, please contact amanda@sarahandsebastian.com