Most of our products are in stock and ready to dispatch upon purchase. Express, same-day and click and collect delivery options are available and can be selected at the checkout (conditions apply–please refer to our shipping T&Cs for details).

A select number of items are made to order in our Sydney studio and require extra time for production. For personalised items including our Petite Charm and Charm pieces, please allow 3 business days for production. For all other made-to-order items, production times vary. Estimated shipping dates can be found on individual product pages.

Due to manufacturing constraints,  unfortunately we are unable to facilitate any urgent requests however we do recommend browsing our ready to ship edit for pieces available for express shipping or priority courier within Sydney metro.

Orders may be cancelled or refunded up to one hour after placing your order.

After this time, unfortunately we are unable to amend the order, such as changing size, or adding products. If your order hasn’t been dispatched, we are still able to amend any personal details, such as your shipping address.

Please contact our Customer Care team here to confirm.

We accept VISA, Mastercard, AMEX, Shopify Pay, Google Pay, Klarna and AfterPay. Please note that Klarna and Afterpay is only available for Australian customers and will be processed in AUD. 

Read more about Terms & Conditions for Klarna here and AfterPay here.

Customers in the following regions can check out in their local currency: New Zealand, United States of America, Canada, United Kingdom, Eurozone, Hong Kong, Japan and Singapore. For all other regions, your order will be processed in AUD.

You will be charged in the currency you have selected however please note that if you are shipping within or to Australia, you will automatically be charged in AUD.

SARAH & SEBASTIAN is not responsible for international transaction fees charged by customers bank.

In most cases, a declined payment is due to insufficient funds, an expired card or security limitations set by your payment provider.

We recommend contacting your payment provider or bank for further assistance. If you continue to experience issues, please contact our customer care team here.

For security reasons, we do not facilitate transactions over the phone. We do however offer a secure method of payment via email through our payment portal should you wish to reserve a piece for collection at one of our retail stores. Should you require further assistance, please contact our retail stores here.

We offer gift cards in set amounts here, available to be used online and in-store. Gift cards are valid for three years from the date of purchase. 

Gift cards are issued in AUD however can be used in either currency for redemption. 

Please note, SARAH & SEBASTIAN gift cards cannot be used to pay for service deposits, this includes but is not limited to Soldered and piercing. However, they may be used to process the payment balance at the time of your appointment in-store.

You may purchase new butterfly earring backs here. 

For internally threaded cartilage posts, please contact our customer care team here to purchase at the cost of $120 each.

For products currently out of stock, we recommend adding the items to your wishlist so we can notify you when they are back in stock. Alternatively, please contact our customer service team to enquire.

Please note, a number of products are archived seasonally to welcome new collections. Archived items will not return and are no longer available for purchase.

All items purchased from our archive sale collection are final sale and are not eligible for return or exchange, unless faulty.

All sales are final, orders cannot be changed or cancelled.

We offer express shipping with Australia Post for all Australian orders, and DHL for international orders.

For clients in Sydney metro within 40km radius of our Alexandria dispatch location, we offer same-day and 3-hour delivery options at a cost, in partnership with Rendr.

You can learn more about our shipping options, including any shipping fees here.

How do I know if my order is eligible for same-day delivery?
We offer same-day delivery for Sydney, Melbourne and Brisbane Metro clients within a 40km radius of our store locations.

How much does same-day delivery cost?
The cost for same-day delivery starts at AUD$20. Your total, including your delivery fee, is calculated at checkout based on distance.

What is the cut-off time for same-day delivery?
Place your order by 11am AEST to enjoy same-day delivery. Orders placed after 11am will be delivered on the following business day.

What if I need same-day delivery but no one is home to receive the package?
A signature is required upon delivery for same-day delivery items. We cannot dispatch orders to PO Boxes or with an ‘Authority to Leave’. In the case of a missed delivery, the client will bear the cost of redelivery.

Which products are available with same-day delivery?
Not all products are available with same-day delivery or 3-hour delivery. Only products from our Ready To Ship offering are available for these express services. Due to the fast nature and turnaround time of our ready-to-ship service, orders cannot be cancelled or changed.

What if my order contains a Made-to-Order piece? Orders containing any made-to-order products are not eligible for same-day delivery. To find out if a piece is made-to-order, estimated dispatch dates can be found on each individual product page.

How do I know if my order is eligible for 3-hour delivery?
We only offer same-day delivery and 3-hour delivery for Sydney Metro clients within a 40km radius of our Alexandria dispatch location.

How much does 3-hour delivery cost?
The cost for 3-hour delivery starts at AU$25. Your total, including your delivery fee, is calculated at checkout based on distance.

What is the cut-off time for 3-hour delivery?
Place your order by 2pm AEST to enjoy 3-hour delivery. Orders placed after 2pm will be dispatched on the following business day from 9am onwards.

What if I need 3-hour delivery but no one is home to receive the package?
A signature is required upon delivery for 3-hour delivery items. We cannot dispatch orders to PO Boxes or with an ‘Authority to Leave’. In the case of a missed delivery, the client will bear the cost of redelivery.

Which products are available with 3-hour delivery?
Not all products are available with same-day delivery or 3-hour delivery. Only products from our Ready To Ship offering are available for these express services. Due to the fast nature and turnaround time of our ready-to-ship service, orders cannot be cancelled or changed.

What if my order contains a Made-to-Order piece?
Orders containing any made-to-order products are not eligible for 3-hour delivery. To find out if a piece is made-to-order, estimated dispatch dates can be found on each individual product page.

Unfortunately not as the SARAH & SEBASTIAN workshop is a closed location.

Once your order has been dispatched, you will receive a shipment confirmation outlining your order details, delivery details and your consignment reference which you can use to track your order.

For orders that are dispatched with AusPost Express Shipping, we ship to PO boxes.

For same-day or 3-hour delivery, we cannot dispatch orders to PO Boxes or with an ‘Authority to Leave’, and a signature is required upon delivery. In the case of a missed delivery, the client will bear the cost of redelivery.

We ship to the below countries:

Australia, Austria, Belgium, Canada, China, Croatia, Cyprus, Denmark, Fiji, Finland, France, Germany, Greece, Hong Kong, Hungary, Indonesia, Ireland, Israel, Italy, Japan, Latvia, Malaysia, Malta, Mexico, Netherlands, New Zealand, Norway, Phillipines, Poland, Portugal, Qatar, Singapore, South Korea, Spain, Sweden, Switzerland, Taiwan, Thailand, Turkey, United Arab Emirates, United Kingdom, United States and Vietnam

For more information, visit our Shipping & Returns conditions here.

Customs duty and tax are included in our product prices for the following locations: New Zealand, United States of America & Canada, United Kingdom, Eurozone, Hong Kong, Japan and Singapore. For all other regions duties will be calculated and payable at checkout.

Yes, due to the high value of our orders, our delivery services require signature upon delivery.

For Australia Post Express shipments, your order will be taken to your local Australia Post outlet and may be collected with photographic identification.

Orders using our same-day and 3-hour delivery services cannot be left unattended on the premises and require you to be home to receive and sign for your order. If you’re not home, your order will be returned to SARAH & SEBASTIAN and you will be charged for re-delivery. 

For DHL, your order will be taken to the local depot. If this occurs, you may arrange another delivery attempt or contact DHL directly for other options.

The majority of our pieces are handcrafted to order in our Sydney workshop. We also work with a small network of Responsible Jewellery Council accredited international manufacturers.

Sarah & Sebastian jewellery is crafted in 10-karat and 18-karat yellow and white gold, while our men's collection is also available in sterling silver. Our piercing jewellery is crafted exclusively in 18-karat gold and platinum.

Our precious metals are strictly sourced from Responsible Jewellery Council-accredited suppliers.

Products purchased from our online or retail stores may be returned for a credit in Australia if returned unworn, in saleable condition within 14 days of dispatch date. Some exclusions may apply including bespoke. We do not issue refunds for change of mind or incorrect purchase.

Read our Return Policy in full here.

You may lodge your return through our Return & Repair Portal, you will need the original order number and email address used for the order.

Our studio will gladly repair genuine SARAH & SEBASTIAN products purchased through our stockists for a repair fee. Please contact the stockist directly for any warranty claims or other return options. Lodge here.

We value the connection between our jewellery and its wearer and are proud of our enduring designs and innovative craftsmanship.

That’s why we provide a 24 month warranty from the date of purchase, covering every piece if any damage occurs. 

Beyond that period, our commitment continues with a lifetime repair service for a small fee,  ensuring you can enjoy your jewellery for years to come. If repairs aren't possible, we also provide a recycling service, reflecting our dedication to sustainability. 

Our warranty does not cover lost items, inappropriate use or storage of your product and any repairs or modifications made by third parties. 

• SARAH & SEBASTIAN will cover all costs associated with a valid warranty claim.
• The benefits provided by this warranty are in addition to other rights and remedies available to you under the law. Learn more below.

Claim your warranty online here, visit one of our stores or email info@sarahandsebastian.com for assistance.

This warranty is given by:

SARAH & SEBASTIAN Pty Ltd
ABN 57 155 463 764
1300 050 220

5C, 32 Ralph Street Alexandria NSW 2040
info@sarahandsebastian.com

We operate a repair service at our Sydney workshop and in most cases can repair jewellery to its original condition.

You may lodge your repair through our Return & Repair Portal and you will need the original order number and email address used for the order. If not covered under warranty, an estimated cost for repair will be provided and confirmed upon physical assessment.

We recommend visiting our size guides here for information on how to confirm your ring size, cartilage backing or necklace length.

As ring sizes are not universal, please be advised that there may be slight variances between our sizes and those by other brands. We recommend opting for a standard size which can be exchanged and advise against ordering bespoke sizes without certainty.

Our signature fine chain necklaces and bracelets can be made in the below bespoke lengths;

Fine Chain Bracelet | Available as 16cm or 18cm

Fine Chain Necklace | Available as 14”, 16”, or 18”.

A bespoke fee is applicable depending on the request and unfortunately we are unable to accommodate any bespoke requests outside of the above.

Please contact our Customer Care Team here for a quote.

The Ultrasonic Jewellery Cleaner is an efficient, easy and safe way to clean and care for your jewellery at home. With general wear, the lustre of your jewellery tends to dull over time. The Ultrasonic Jewellery Cleaner is designed to remove topical debris such as dust, dirt, oil, grease and fingerprints. It works by producing high-frequency waves of up to 45000Hz, which creates micro bubbles that gently remove impurities on the surface and in the crevasses of your jewellery.

While the ultrasonic will clean your jewellery, it is not designed to remove tarnish or repair general signs of wear such as scratches.

1. Insert the power plug into a socket and insert the AC adaptor into the Ultrasonic Jewellery Cleaner.
2. Open the cover and carefully place the jewellery inside the chamber.
3. Gently fill the chamber with lukewarm water (from a cup, not directly from the tap) up to the limit standard line (labelled MAX). *If deep cleaning is required, add a small amount of mild, unscented soap. Avoid any harsh chemicals such as dishwashing liquid, chlorine, bleach, or other household cleaners.
4. Press the power switch to start. The Ultrasonic Jewellery Cleaner will begin and will automatically shut down after 3 minutes. *The indicator light will appear blue when it is cleaning and red when it is off.
5. Once the cleaning cycle has finished, remove the jewellery and gently pat dry with a soft cloth or tissue. We recommend gently buffing each jewellery piece with a SARAH & SEBASTIAN polishing cloth to finish. Start with the treated inner polishing cloth to remove tarnish and discolouration, and finish with the outer cloth to polish and preserve the brilliance of your SARAH & SEBASTIAN fine jewellery.
6. Make sure to drain the cleaning water after each use, and pat dry with a soft cloth before packing the Ultrasonic Jewellery Cleaner away. If detergent is used, ensure the chamber has been properly rinsed before drying, and no residue is left.

The Ultrasonic Jewellery Cleaner comes with a removable cover for the main chamber, an Australian Power Plug, an AC Adaptor that plugs into a DC12V round hole charging port and a detailed User Manual.

The Ultrasonic Jewellery Cleaner can simply be used with clean lukewarm or room-temperature water. Pour the water into the chamber using a cup and fill the it up to the limit standard line (labelled MAX).

If deep cleaning is required, add a pea-sized amount of mild, unscented soap. Avoid any harsh chemicals such as dishwashing liquid, washing detergent, chlorine, bleach, or other household cleaners.

SAFE
The Ultrasonic Jewellery Cleaner can be used to clean jewellery made from gold, silver, platinum, gold-plated, gold-filled or vermeil, including rings, earrings, bracelets, necklaces and anklets. Jewellery with sapphire gemstones and natural or lab-grown diamonds are also suitable for use with the Ultrasonic Jewellery Cleaner.

NOT SAFE
Any jewellery with gemstones that rank 8 or below on the MOHs Hardness Scale should NOT be used with the Ultrasonic Jewellery Cleaner, as they are at a high risk of damage with this device. This includes topaz, pearls, opals, turquoise and emeralds.

Additionally, gemstones that have been coated with oil, wax or plastic, or those that have been heat-treated, are not compatible with this device.

Yes. Depending on the size and shape of your jewellery, you can add multiple pieces to the Ultrasonic chamber. Ensure the chamber is not overfilled and your jewellery is not stacked for optimal cleaning and to avoid tangling.