職業生涯

SARAH & SEBASTIAN is a conceptual fine jewellery studio where exquisite artistry meets an elevated edge. We are seeking a Head of Retail Operations to define and drive operational excellence across our architecturally designed boutiques and immersive luxury client experiences.

Reporting to the Retail Director, you will be the architect of efficiency — directly responsible for planning, executing, and optimising all retail operational initiatives that impact profitability and elevate customer satisfaction across our growing retail division.

WHAT YOU WILL DO

• System Implementation & Tech Optimisation: Lead end-to-end rollouts and user adoption across critical retail platforms, including Shopify POS, Oracle NetSuite ERP, Tulip CRM, scheduling, and repair platforms.
• Process Management & Precision: Analyse, streamline, and document comprehensive operational workflows to eliminate manual friction, enhance consistency, and scale retail and service operations.
• Boutique Expansion & Fit-Outs: Partner with the Retail Director on new boutique builds—collaborating on operational layouts, structural drawings, pre-opening readiness (equipment, systems, signage, stock), as well as managing store defits and pack-downs.
• Omnichannel & Stock Integrity: Drive real-time inventory visibility, oversee the national stocktake program, optimize stock transfers, and streamline omnichannel fulfilment (click & collect, reserve in-store).
• Facilities & Budget Management: Oversee a proactive store maintenance program and manage operational budgets, including Store Maintenance, Branch Supplies, and Service Consumables budgets.
• Operational Leadership & Governance: Mentor direct reports (including the Retail Omni Operations Manager, Retail Operations Coordinator, and National Service Compliance Manager), enforcing strict Work Health & Safety (WHS) measures across our specialised piercing and soldering service environments.

ABOUT YOU

• Experience: 7+ years driving operational efficiency, leading large-scale process transformation, managing retail expansion, and controlling operational budgets.
• Education: Diploma-level or Bachelor's equivalent in a related field. Postgraduate qualifications (MBA or Graduate Certificate in Operational Excellence) are highly regarded.
• Technical Expertise: Demonstrated experience implementing and optimising enterprise platforms. Exposure to system migrations (e.g. Cin7 to Shopify POS) or NetSuite implementation is highly desirable.
• Leadership: A strategic thinker with strong people management skills, high emotional intelligence, sound financial acumen, and a deep commitment to customer-centricity.
• Strong written communication and stakeholder engagement skills.
• Experience in premium, luxury, or design-led retail environments is advantageous.
  Align with our core values:
  
  MAKE WAVES — Think creatively, challenge ourselves and the status quo.
  
  PRECISION — Act with care and attention.
  
  COMMUNITY — Collaborate, show respect, create enduring relationships.
  
  PROTECT WHAT IS PRECIOUS — Be ambassadors for ocean conservation and accountable for our impact.

WHAT YOU WILL RECEIVE

• Above-industry salary package, product allowance, and 50% staff discount
  Birthday leave
• Work from home on Fridays
• A complimentary Soldered bracelet
• A newly created, high-impact role supporting business-critical growth
• The opportunity to contribute to a brand committed to sustainability and ocean conservation
• Working for an RJC-certified Jewellery brand

With a deep connection to the Australian landscape and ocean, we are committed to preserving its rare beauty through local manufacturing, conscious production, and philanthropic initiatives to be a part of our world email your resume and cover letter to careers@sarahandsebastian.com

Please note: only successful candidates will be contacted.

We are seeking an organized and charismatic Casual Piercers to join our dynamic retail team.In this role you will collaborate with our Store Managers to deliver exceptional service and expertise to our clients.

SARAH & SEBASTIAN is renowned for delivering luxury and sophistication in every aspect of our service. 

As leaders in the body piercing industry, we pride ourselves on providing an unparalleled client experience in our premium piercing labs.

 WHAT YOU WILL DO

• Provide high-quality body piercing services with precision and professionalism.
• Ensure a premium client experience by offering personalised consultations and aftercare advice.
• Maintain a clean and organised work environment, adhering to hygiene and safety standards.
• Collaborate with our Lab Manager to uphold the luxury and quality standards of SARAH & SEBASTIAN.
• Manage appointment bookings and client interactions with charisma and efficiency.
• Stay current with industry trends, techniques, and best practices.
• Be an ambassador for our brand; identifying new opportunities to improve our client experience
  
  

WHAT WE REQUIRE FROM YOU

• 4+ years piercing industry experience
• A extensive portfolio of your work to demonstrate your ear styling ability
• Infection Control Certification
• Valid First Aid and CPR certificate
• Valid Bloodborne Pathogens Control certificate.
• Availability to work on weekends and public holidays if required
• Thorough understanding of piercing types & piercing jewellery
• A strong interest & understanding of the piercing industry
• Professionally presented, with strong communication skills and attention to detail
• Have the ability to work autonomously & make decisions based on business needs
• A warm & friendly disposition to ensure clients are comfortable & relaxed during their piercing experience
• An innate ability to multitask & strong organisational skills 
  
  

WHAT YOU WILL RECEIVE 

• Generous hourly salary rate, sales incentives and staff discount.
• The opportunity to flourish and implement change within a dynamic environment and an innovative brand
• Experience working for a company that is committed to supporting ocean conservation, with a pledge to donate over $1 million within the next decade through the Xanthe Project.
• Working for a company that is a member of the Responsible Jewellery Council, an organisation which promotes trust in the global fine jewellery industry ensuring companies adhere to responsible business practices.
• Working for a company that values a circular economy, supports local Australian craftsmanship and champions responsible sourcing and materials.
  

To apply for this exciting role please send your resume and portfolio to retail-careers@sarahandsebastian.com