Woven together with links as fine as thread, our signature fine chain is delicate in nature and requires care to avoid accidentally getting caught or stretching.

For 10-karat gold chains, avoid contact with Chlorine chemicals which can be found in swimming pools, hot tubs and household cleaning supplies. 10-karat gold jewellery contains other metals, such as copper and silver, which are highly susceptible to damage and erosion from Chlorine, and exposure can cause the jewellery to become weak, brittle and prone to breakage.

To clean your chain, follow this simple method at home. Firstly, combine a mild liquid soap with warm water and pour into a container. Soak your chain in the soap water for several minutes and then rub gently with a soft cloth or a very soft bristle toothbrush. Clean the chain down its entire length. Once you're satisfied, rinse the chain thoroughly with clean water and pat dry. 

Alternatively, choose to make a small investment in an ultrasonic cleaner which works by emitting high frequency sound waves to move any debris or pop into one of our stores for a refresh. 

If your soldered chain requires cleaning, please book an aftercare appointment here. Our solderer can safely remove this, before cleaning and resoldering to your wrist.

The most common reason that our necklaces and bracelets will break is a result of stretching. As our chains are made from solid gold and silver (malleable materials), they can stretch from continuous pulling (everyday wear) or being caught on something. 

It’s worthwhile checking if your chain has stretched from time to time as a compromised chain can lead to breakage and potential loss!

Take your chain and measure its entire length (including jump rings and clasp) against a ruler. This measurement can then be compared to its original length (you can find this on your order confirmation). If your jump rings are no longer perfect circles, this is also a sure sign that the chain has experienced stress and stretched!

If you notice that your chain has stretched, lodge a repair request here as we are able to replace the chain in our workshop for a fraction of the cost of buying a new necklace or bracelet.

For 10-karat gold jewellery, avoid contact with Chlorine chemicals which can be found in swimming pools, hot tubs and household cleaning supplies. 10-karat gold jewellery contains other metals, such as copper and silver, which are highly susceptible to damage and erosion from Chlorine, and exposure can cause the jewellery to become weak, brittle and prone to breakage.

If your chain becomes knotted, untangle it as soon as you can to avoid stretching.

We recommend using two pins to untangle the knot on a flat, hard surface. Start in the middle of the knot to loosen the chain. Once your chain loosens and more gaps in the chain appear, gently manoeuvre your pin away from the tightest point of the knot to release the tangle. Avoid being too heavy-handed, you are performing a delicate procedure and don’t want to break your chain!

Our butterfly earring backings have discs that oppose one another, acting as delicate springs that pinch the ear post. Our earring posts have various stoppings to ensure our earrings fit comfortably and securely. 

The risk of losing an earring backing is likely when the tension of the discs is loosened which reduces the friction on the post. We recommend tightening your earring backings to increase the friction on the post. This can be done by making the curvature of the springs smaller at the point it has contact with the post. Pinch the point of contact of the butterfly backing to the post. 

We recommend replacing an earring backing if it has lost its shape. You can purchase new earring backings here. Please keep in mind our earring backings vary in size depending on their earring style and material.

For 10-karat gold jewellery, avoid contact with Chlorine chemicals which can be found in swimming pools, hot tubs and household cleaning supplies. 10-karat gold jewellery contains other metals, such as copper and silver, which are highly susceptible to damage and erosion from Chlorine, and exposure can cause the jewellery to become weak, brittle and prone to breakage.

Our internally threaded earrings feature a thread attached to the front pendant which screws into the hollow end of the backing post. As the threaded closure may loosen due to everyday wear, we recommend occasionally checking your earrings and screw clockwise to tighten. Never press your earring together as the thread can dislodge from its channel and become unsecured.

Some of our fine rings are made from precious metal wire so extra care is recommended when being worn. Significant pressure can cause the wire to bend out of shape or break.

Our gold jewellery is made from 10K or 18K solid gold. 10k gold is made up from pure 24k gold and other alloys. We love it for its light golden colour and greater durability because of the alloys it is mixed with.

Please note, no matter the karat or type of precious metal, signs of wear will appear as you go about your daily life, inevitably collecting markings along the way. 

To clean your gold jewellery, we recommend soaking in warm soapy water and buffing dry with a soft cloth or use a jewellery polishing cloth to help maintain shine. You can also use an ultrasonic machine for efficient, safe cleaning.

For 10-karat gold jewellery, avoid contact with Chlorine chemicals which can be found in swimming pools, hot tubs and household cleaning supplies. 10-karat gold jewellery contains other metals, such as copper and silver, which are highly susceptible to damage and erosion from Chlorine, and exposure can cause the jewellery to become weak, brittle and prone to breakage.

Sterling silver can oxidise with time, however properly maintained silver jewellery will improve with age and develop a unique patina. Wear your silver often (the oils in your skin actually prevent tarnishing) and care for it properly and it will reward you with a long life.

Please note, no matter the karat or type of precious metal, signs of wear will appear as you go about your daily life, inevitably collecting markings along the way.  

To remove any tarnish the simple use of a special Silver Dip or rubbing with a Silver Cloth is all that is required to renew brilliance and shine.

Avoid contact with Chlorine chemicals which can be found in swimming pools, hot tubs and household cleaning supplies. Silver is highly susceptible to damage and erosion from Chlorine, and exposure can cause the jewellery to become weak, brittle and prone to breakage.

Our Vermeil pieces are made in sterling silver and plated in a thick even layer of 18K gold. Over time, vermeil jewellery will naturally fade due to the various levels of acid and salt in its wearer’s skin. 

To extend the life of vermeil, avoid wearing when washing hands, showering, applying lotion, using harsh cleaning supplies or exercising. 

Please note, no matter the karat or type of precious metal, signs of wear will appear as you go about your daily life, inevitably collecting markings along the way. 

To clean, buff gently with a soft and dry 100% cotton cloth or a microfiber cloth. Do not use jewellery cleaner or a polishing cloth on vermeil jewellery as this will buff off the 18k gold layer. 

If you notice your vermeil jewellery losing its colour, we offer a replating service at our workshop for a small fee. Lodge your replating request via our repair portal here.

Whilst diamonds are a durable gemstone which resist scratching (except by other diamonds) and maintain their brilliance over time, they aren’t indestructible. 

It’s important to wear your diamond jewellery carefully as it can be chipped by strong force, become loose in a weakened setting, or be damaged by contact with other diamonds. 

As with all SARAH & SEBASTIAN jewellery, store your diamond jewellery individually in their original packaging in a dry, cool place. You can clean your diamond jewellery by wiping it with a lint-free cloth or with warm water, mild soap and a soft toothbrush. 

We encourage you to have your diamond jewellery periodically cleaned at our workshop so we can check the settings to maintain your piece’s beauty and integrity over time.

Very fine gold or silver prongs that hold gemstones are not invulnerable to damage through everyday wear. Knocking against hard surfaces such as the steel in door handles often goes unnoticed, but can cause these small prongs to move and gemstone loss can occur. 

Our opals and coloured gemstones should be gently wiped with a damp soft cloth and mild detergent. Please avoid bleach, chemicals and cleaners as these can damage the stone and the use of an ultrasonic cleaner, as the intense vibrations may cause cracking.

Pearls are durable however can be vulnerable to many chemicals found in beauty products such as make-up and perfume.

We recommend avoiding direct contact of any chemicals and clean your pearls with a soft cloth, moistened with water.

We strive to ensure a closed cycle production so our workshop operates to repair and refurbish all SARAH & SEBASTIAN products purchased directly online or in-store.

Please visit our returns portal or one of our retail stores to have your piece repaired or refurbished.