I’m not sure how to care for my SARAH & SEBASTIAN pieces. What do you suggest?
SARAH & SEBASTIAN jewellery is fine in nature and therefore requires particular care. In addition to our six-month warranty, we offer a repair, cleaning and restoration service should your jewellery require maintenance. We encourage you to contact our Customer Care team here or visit our Paddington boutique for further information on jewellery care and the services we offer.
What’s the best way to store my jewellery?
Store gold jewellery in a dry, cool place, in your original packaging or a specialty jewellery pouch.
How should I care for my necklaces?
SARAH & SEBASTIAN jewellery features our signature fine chain. While this quality chain is very strong, it is still delicate in nature and requires extra care. Maintain your chain’s condition by avoiding pulling, catching or stretching the links. As a precaution, it is recommended to remove your jewellery before showering, sleeping, exercising and swimming. To ensure your chain’s longevity, we also recommend regularly cleaning your chain to ensure it’s tiny links are not congested over time, making the chain rigid and less resistant to wear.
My favourite necklace has become knotted! What should I do?
To work through any knots, we recommend using a pin to gently untangle the chain. Take care to avoid being too heavy-handed, as you may break the chain. Generally, gently and patiently working on a knot will be effective, though our Customer Care team are happy to assist if you simply cannot release a tangle, simply contact them here. Chain products should be stored in their original packaging or carefully hung to avoid tangling.
How should I care for my gold SARAH & SEBASTIAN pieces?
Gold jewellery is relatively low maintenance, however it does require regular cleaning to maintain its shine. Avoid direct contact with creams, lotions or perfumes as these substances can accelerate the tarnishing process and can congest any links or settings in your jewellery. Particularly acidic skin may also cause premature tarnishing. Examine your jewellery on a regular basis to ensure settings are in shape and clasps are secure. We recommend the use of a jewellery polishing cloth.
How can I maintain the look of my silver jewellery?
Silver jewellery requires more frequent and careful attention than other metals to address its natural tarnishing process. Store silver jewellery in a dry, cool place, in your original packaging or a specialty jewellery pouch.
Silver jewellery should be cleaned when you notice it becoming dull and to remove any discolouration. Avoid direct contact with creams, lotions or perfumes as these substances can accelerate the tarnishing process and can congest any links or settings in your jewellery. Particularly acidic skin may also cause premature tarnishing. Examine your jewellery on a regular basis to ensure settings are in shape and clasps are secure. To clean silver jewellery, we recommend dipping your pieces in a Silver Clean Bath or polishing with a high-quality cloth.
What is vermeil?
Our vermeil pieces are made of sterling silver, plated in an even layer of gold. Any SARAH & SEBASTIAN pieces that are vermeil will have this information on the product page. If you’re unsure, feel free to confirm the materials your piece is made out of with our customer care or in-store teams.
How should I care for vermeil?
Additional care should be taken with vermeil pieces, as the gold layer will naturally wear off over time. Clean gold vermeil by washing your pieces in lukewarm soapy water, rinsing and drying immediately. If you find one of our vermeil pieces is losing its gold coating, we offer a re-plating service for a small fee. Please contact our Customer Care team here for more information.
How do I maintain jewellery with diamonds or stones?
Precautions should be taken with all of your jewellery, however gemstones require particular care. Avoid impact against hard surfaces or contact with abrasive surfaces. Even a diamond can be damaged through enough force. Many gemstones such as tourmaline, amethyst, tanzanite, rubies and pearls, are very delicate. Avoid extreme temperatures, perfumes, cosmetics and household cleaning chemicals when wearing your jewellery.
How do I care for my earring backings?
Earring backings needs to be tightened and checked frequently to ensure that the tension between the post and the backing curled springs are enough to hold them in place.
Loosening the tension in the curled springs reduces the friction on the post but makes the catch less distinct, posing a very real risk of losing the earring. Tightening the curled springs, on the other hand, increases the friction on the post and gives the catch a better connection. But this can make it uncomfortable, even painful, for customers to put on and take off the earrings, and hence why the earrings backings may need to be tightened based on each customers requirements.
We are also unable to deepening the grooves on the ear posts as it has limitations and can weakened post.
If the earrings have not been taken off during prior to sleeping, showering and exercising, the above steps needs to definitely take place to make sure they the backings are not loosing its tension.
We also recommend earring backings to be replaced if they have lost its shape - which you can purchase here.