SHIPPING

Online orders are processed Monday to Friday AEST, excluding public holidays. Production times are specified at time of purchase and starts the first business day after the purchase.

An automated email notification will be sent to you; providing a tracking number so you can monitor your consignment's journey. 

Due to the high value of our pieces, our parcels require a signature on delivery. If no one is available to sign for the parcel, it will be held at the nearest post office or holding facility to be collected with photo ID.

Please ensure the details provided at checkout are accurate, as SARAH & SEBASTIAN cannot be held liable for incorrect deliveries due to input errors. Our shipping providers are trusted services, and as such SARAH & SEBASTIAN will not refund or replace orders that have been scanned as delivered.

DOMESTIC
Australia Post Express Service delivers within 1-3 business days depending on location. 

The cost for postage, payable at checkout, is $10. Orders over $200 will receive complimentary express shipping within Australia.


SAME DAY DELIVERY (SYDNEY METRO)
In partnership with Rendr, we offer same-day delivery for Sydney Metro clients within a 40km radius of our Alexandria dispatch location.

  • Delivery costs for this service start at $20. Your total, including your delivery fee, is calculated at checkout based on distance.
  • Place your order by 11am AEST to enjoy same-day delivery. Orders placed after 11am will be dispatched on the following business day from 9am onwards.
  • Only products from our Ready To Ship offering are available for same-day delivery. Due to the fast nature and turnaround time of our ready-to-ship service, orders cannot be cancelled or changed.
  • Once your order has been dispatched, a tracking number will be sent via SMS.
  • Same-day delivery is only available Monday to Friday. It is not available on weekends or public holidays.
  • Same-day delivery is not available for PO Boxes or with an Authority to Leave. A signature is required upon delivery.
  • In the case of a missed delivery, the client will bear the cost of re-delivery. 
  • Complimentary shipping on orders over $200 does not apply for same-day delivery. (This is only available with express shipping).


3-HOUR DELIVERY (SYDNEY METRO)

In partnership with Rendr, we offer express delivery within 3 hours of placing your order. This service is available for Sydney Metro clients within a 40km radius of our Alexandria dispatch location.

  • Delivery costs for this express service start at $25 AUD. Your total, including your delivery fee, is calculated at checkout based on distance.
  • Place your order by 2pm AEST to enjoy 3-hour delivery. Orders placed after 2pm will be dispatched on the following business day from 9am onwards.
  • Only products from our Ready To Ship offering are available for 3-hour delivery. Due to the fast nature and turnaround time of our ready-to-ship service, orders cannot be cancelled or changed.
  • Once your order has been dispatched, a tracking number will be sent via SMS.
  • 3-hour delivery is only available Monday to Friday. It is not available on weekends or public holidays.
  • In the case of a missed delivery, the client will bear the cost of re-delivery.
  • 3-hour delivery is not available for PO Boxes or with an Authority to Leave. A signature is required upon delivery.
  • Complimentary shipping on orders over $200 does not apply to 3-hour delivery. (This is only available with express shipping).

INTERNATIONAL
DHL Express Service delivers within 1-7 business days depending on location.

The cost for postage, payable at checkout is $28-$40 AUD depending on location, with duties and taxes calculable and payable at checkout for some regions. Please note, that duties and taxes are respective to your order value and destination country. We are not responsible for additional unforeseeable duties and tax charges that may occur upon arrival at your destination country.

Orders over $300 AUD will receive complimentary DHL express shipping, depending on your location duties and taxes will be payable.

We deliver to the below countries:
Australia, Austria, Belgium, Cambodia, Canada, China, Croatia, Cyprus, Denmark, Fiji, Finland, France, Germany, Greece, Hong Kong SAR, Hungary, Indonesia, Ireland, Israel, Italy, Japan, Latvia, Malaysia, Malta, Mexico, Monaco, Netherlands, New Zealand, Norway, Philippines, Portugal, Qatar, Singapore, Slovakia, South Korea, Spain, Sweden, Switzerland, Thailand, Turkey, United Arab Emirates, United Kingdom, United States and Vietnam.


  
REPAIR SHIPPING

Outside our manufacturer’s warranty, it is at the client’s expense to safely return piece(s) to SARAH & SEBASTIAN. Return shipping costs will be added to your repair invoice and payment is required prior to repairing your item.

Domestic repairs will incur a flat rate fee of $15. For international customers please contact us at info@sarahandsebastian.com for a quote. The return shipping costs are respective to your destination country. The cost will be stated on your repair invoice and additional duties and taxes may be calculable and payable at checkout.


ORDER CANCELLATIONS

MADE TO ORDER PRODUCTS
If you have changed your mind or made an error and would like to cancel your order, you may cancel up to 60 minutes after an order has been placed. Please contact our Customer Care team here to do so. We are not able to cancel or change your order after this time.

READY TO SHIP
Due to the fast nature and turnaround time of our ready to ship service, orders cannot be cancelled or changed.

BESPOKE
All bespoke orders including but not limited to the Multi Letter Necklace, Birthstone Necklace, Birthstone Bracelet and Engagement Rings cannot be cancelled or changed due to the extensive production process.

ARCHIVE SALE
Orders placed during our archive sale cannot be cancelled. 
 

RETURNS

CREDIT RETURN
Full price products purchased from SARAH & SEBASTIAN’s online or retail stores may be returned for credit in Australia if returned unworn, in saleable condition within 14 days of dispatch date. All earrings must be returned via our return portal. SARAH & SEBASTIAN does not issue refunds for change of mind or incorrect purchases.

*Items purchased from our archive sale are final sale and cannot be returned for change of mind. 

It is at the client’s expense to safely return piece(s) to SARAH & SEBASTIAN and it remains their responsibility until confirmation of receipt by our customer service team.

SARAH & SEBASTIAN credits are issued once a return has been received and its condition assessed. SARAH & SEBASTIAN credits are valid for use in our retail stores and online at sarahandbsebastian.com for a period of three years.

To initiate a credit return, please lodge your request via our return portal at hereYou may also return SARAH & SEBASTIAN products at any of our retail stores in Australia.

SARAH & SEBASTIAN does not accept returns if products are:

  • Not returned in their original condition or packaging
  • Returned outside of the specified return timeframe
  • Of a bespoke nature

SARAH & SEBASTIAN reserve the right to return the piece(s) to the sender, should any of the above occur. Products purchased during archive sale may not be returned unless deemed faulty in accordance with Australian Consumer Law. 

 
REPAIR RETURN
If you are returning an item for repair, please lodge your request via our return portal here.

Your item(s) must be returned in their original or similar protective packaging, carefully secured to avoid damage in transit.

It is at the client’s expense to safely return piece(s) to SARAH & SEBASTIAN and it remains their responsibility until confirmation of receipt by our customer service team.

Please note if the item(s) arrives in a condition that does not reflect our requirements, the repair will not be accepted and returned to you at your own expense.


RECYCLING RETURN
If you are returning an item for repair, please lodge your request here.

It is at the client’s expense to safely return piece(s) to SARAH & SEBASTIAN and their responsibility until confirmation of receipt by our customer service team.

Proof of purchase is required so we can determine the store credit value otherwise a fixed amount of $40 for 10-karat gold and $15 for silver pieces will be offered.  

Whilst we accept broken jewellery, jewellery is only eligible for our recycling program if it contains at least 80% of its original raw material as assessed by our team. If only one earring of a pair is returned the amount offered is 20% of half the original purchase price. 

SARAH & SEBASTIAN has the right to decline a recycling request for any reason.