The SARAH & SEBASTIAN workshop is a bustling hive of activity; a sun filled warehouse with the soundtrack of jewellers working. We are a close-knit team who actively pursue creativity and innovation, rebelling against the conventions that define traditional jewellery.

Our people are at the core of everything we do, with diverse backgrounds, ideas and experience, all focused on our shared vision. As a young, high-growth company, we are nimble in our approach and believe that collaboration must be fostered and opportunities embraced.

 

ASSISTANT MANAGER ROLES - MOSMAN & PADDINGTON STORES

SARAH & SEBASTIAN is looking for Assistant Managers to join our growing retail team in Sydney. The successful candidates will work with the Store Managers to drive retail trade, build long lasting client relationships with our clients and grow our retail & service business to further success. 

RETAIL/BUSINESS

  • Support the Store Manager with effectively leading the Store & its team to financial & service success
  • Drive and maximise sales performances in store 
  • Strong presence on the floor, ensuring unparalleled service to our existing & new clients
  • Drive conversion in our engagement suite through effective clienteling
  • Motivate the store team to meet targets and achieve their KPIs
  • Lead store operations to an excellent standard
  • Responsible for the supporting the Store Managers with actioning and the enforcement of company procedures on cash activity, WHS, security, inventory, logistics and trade reporting
  • Have the ability to work autonomously and make decisions based on business needs
  • Be a constant ambassador for our brand and ensuring your team are too

OUR CUSTOMERS/CLIENTS

  • Create a client-centric culture by personally developing and maintaining solid client relationships & coaching your retail & service team to do the same
  • Drive appointment occupancy through effective communication about our services: Bridal, Soldered & Piercing
  • Nurture client relationships and build a strong personal client base
  • Ensure unparalleled client facing service, along with an acute focus on after sale services for Retail & our services offered : Bridal, Soldered & Piercing
  • Drive effective follow up on services with your team
  • Effective client dissatisfaction handling 
  • Grow a strong appointment business through team coaching and effective clienteling
  • Ensure that the Sarah & Sebastian visual displays and team behaviour is in accordance with Company guidelines and brand ethos
  • Monitor, track & act on reviews/customer feedback

OUR PEOPLE/TEAM      

  • Create a positive, motivating environment through effective communication & people management
  • Motivate your team to success through effective coaching 
  • Promote an entrepreneurial and motivated team spirit using effective communication & creating an optimistic environment
  • Ensure the team is always prepared and updated on SARAH & SEBASTIAN information, exceptional product knowledge, local market updates, policies and procedures
  • Train teams on store operations and the SARAH & SEBASTIAN sales & service ceremony where necessary

NB: This role is ideal for Client Advisors & Supervisors looking for their next career step in leadership. We are currently recruiting for both Mosman and Paddington Stores.

Experience in luxury jewellery and knowledge of diamonds is advantageous for this role but not a prerequisite.

For expressions of interest, please contact kate@sarahandsebastian.com   

 

 

CLIENT CONSULTANT/KEY-HOLDER ROLE - MOSMAN & PADDINGTON STORES

SARAH & SEBASTIAN is looking to hire a Client Consultant/Key holder for both our Mosman and Paddington Stores. The two successful candidates will work closely with the Flagship Store Managers to drive sales, build client relationships and be a part of our exciting Engagement, Piercing & Soldered business.

RESPONSIBILITIES

  • Drive and maximise sales performance in store
  • Strive for excellence to achieve set KPIs, such as Sales, UPT, ATV & Service excellence
  • Ensure store operations & store standards are constantly kept at a high standard
  • Act as an ambassador for our brand, building a client base through successful clienteling & great product knowledge
  • Presence & Energy on the sales floor, ensuring unparalleled service to our existing & new clients
  • Responsible for the actioning company procedures on cash activity, inventory, logistics and trade reporting
  • Host Bridal appointments in our engagement suite, whilst effectively owning the entire sales ceremony and communications from first appointment, to follow-up
  • Ensure unparalleled client facing sales service to all clients, along with an acute focus on after sales services
  • Be a part of creating a strong private appointment culture & appointment business through effective clienteling & relationship building
  • Ensure that the Sarah & Sebastian visual displays and personal behaviour is accordance with Company guidelines & values
  • Assist the Flagship Store Manager with tracking client feedback in order to improve our offering and drive return trade

OUR IDEAL CANDIDATE

  • Is sales driven 
  • Is client centric & a genuine people person
  • Possesses a strong customer service mind-set and can give detailed examples of effective customer facing experience
  • Has a natural ability to build & maintain relationships 
  • Is confident, enthusiastic and positive
  • Is mature and assertive
  • Is a team player
  • Is highly organised, detail-orientated and can give strong examples of when they’ve demonstrated this
  • Has a genuine interest & passion for luxury product/jewellery/art

BENEFITS

  • The opportunity to flourish and grow within a dynamic, exciting business
  • Generous staff discount
  • Great Incentive scheme

NB: Experience in jewellery sales & knowledge in diamonds is advantageous for this role but not essential

For expressions of interest, please contact kate@sarahandsebastian.com    

 

 

SENIOR MANUFACTURING JEWELLER

SARAH & SEBASTIAN are currently seeking a driven and skilled senior jeweller to join our in-house manufacturing team.

REQUIREMENTS 

  • 3 years jewellery manufacture experience
  • Understanding of high-volume jewellery manufacturing
  • Preferable 2 years’ experience in stone setting
  • Capable of managing your own workflow and deliver on expected deadlines.
  • Willingness to share new jewellery manufacturing skills
  • Work well in a fast-paced high-volume environment
  • Attention to detail and the drive to manufacture high quality jewellery
  • Must be motivated and punctual
  • An understanding of SARAH & SEBASTIAN product and brand

    This is a full time Jewellery Manufacturing position in our design studio and workshop in Alexandria, Sydney.

    Job Types: Full-time, Permanent

      Work Eligibility: The candidate can work permanently in Australia with no restriction on hours (Required)

      For expressions of interest, please contact rowland@sarahandsebastian.com