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SHIPPING POLICY

Each SARAH & SEBASTIAN piece is handcrafted to order and can require up to 3 full business days to produce. 

If you require a fast-tracked order, please contact us before making a purchase. While we endeavour to meet every demand, we cannot guarantee all orders can be fast-tracked.

Once you order is complete, it is gift wrapped and dispatched with the next courier collection. An automated email notification will be sent to you; providing a tracking number so you can monitor your consignment's journey.
Please note: SARAH & SEBASTIAN is not liable for any late deliveries caused by third-party courier companies.

We kindly ask our customers to provide correct information as SARAH & SEBASTIAN cannot be held liable for incorrect deliveries due to input errors.

Australia Post and FedEx are both provide trusted services and, as such, SARAH & SEBASTIAN will not refund or replace orders that have been scanned as delivered.

Please contact our Customer Care team here if you require any further information.

ORDERS WITHIN AUSTRALIA AND NEW ZEALAND

All orders over AUD$500 will receive complimentary delivery.

Australia orders are shipped via Australia Post Express Service with a next day delivery guarantee (within the Australia Post network). For orders under AUD$500, this service is AUD$10.

Orders to New Zealand are shipped via FedEx Priority Service with a 1-3 business day delivery window. For orders under AUD$500, this service is quoted at the checkout and is a live quote from the FedEx website.

INTERNATIONAL ORDERS

For our international customers, please click here for all shipping information.

  

RETURNS POLICY

At SARAH & SEBASTIAN, we pride ourselves on delivering beautiful, quality, handcrafted jewellery.

We gladly offer exchanges or a credit note (excluding postage fees) on all orders should you change your mind within 14 days of receiving your purchase. 

Our credit notes are issued in the form of a gift card and are valid for a period of 12 months. 

Please note we do not issue refunds for a change of mind.

To arrange a return, please contact our Customer Care team here.

Please note we do not accept returns when:

  • Items are not returned in their original condition i.e. have been worn, damaged or are sent without original packaging.
  • Items are return outside the specified return timeframe
  • An order includes earrings due to hygienic reasons
  • An order includes bespoke or customised items

Should any of the above occur, SARAH & SEBASTIAN will return the good at the customer's expense.

Returns are at the expense of our customers and under their responsibility until the goods are successfully delivered to SARAH & SEBASTIAN.

EXCHANGE FOR SIZE

While we are more than happy to assist where possible, it is ultimately the customer's responsibility to ensure the correct size has been ordered. 

For an accurate ring size, we offer a ring sizer available for purchase.

Please note customers are responsible for the return shipping of their order as well as the re-shipping fee back to them.

FAULTY ITEMS AND REPAIRS

All jewellery is quality checked by a specialist jeweller, plus a member of our Dispatch team. However, from time to time, there may be a rare fault.

If you receive a faulty product, we will gladly repair or exchange the original piece if the product was purchased within 6 months. To notify us of the fault, please contact us and include the below information:

  • Your order #
  • Your full name and address
  • Photographic evidence of the fault along with a brief description

Please note that wear and tear during the course of normal use is not considered a fault. SARAH & SEBASTIAN jewellery is delicate in nature and should be handled carefully; outlined in the Care Instructions and Product Care Information both online and in your order.

On a case by case basis, some repairs can incur a fee. This fee is invoiced to you via email and commenced once payment is received.

Please contact our Customer Care team here if you require any further information.

CANCELLATIONS

If you have changed your mind and would like to cancel your order, please contact our Customer Care team as soon as possible.

Please note that orders that have already been handcrafted and/or have been dispatched will not be cancelled.