CAREERS

SARAH & SEBASTIAN is a conceptual fine jewellery studio where exquisite artistry meets an elevated edge. We are seeking a Head of Retail Operations to define and drive operational excellence across our architecturally designed boutiques and immersive luxury client experiences.

Reporting to the Retail Director, you will be the architect of efficiency — directly responsible for planning, executing, and optimising all retail operational initiatives that impact profitability and elevate customer satisfaction across our growing retail division.

WHAT YOU WILL DO

• System Implementation & Tech Optimisation: Lead end-to-end rollouts and user adoption across critical retail platforms, including Shopify POS, Oracle NetSuite ERP, Tulip CRM, scheduling, and repair platforms.
• Process Management & Precision: Analyse, streamline, and document comprehensive operational workflows to eliminate manual friction, enhance consistency, and scale retail and service operations.
• Boutique Expansion & Fit-Outs: Partner with the Retail Director on new boutique builds—collaborating on operational layouts, structural drawings, pre-opening readiness (equipment, systems, signage, stock), as well as managing store defits and pack-downs.
• Omnichannel & Stock Integrity: Drive real-time inventory visibility, oversee the national stocktake program, optimize stock transfers, and streamline omnichannel fulfilment (click & collect, reserve in-store).
• Facilities & Budget Management: Oversee a proactive store maintenance program and manage operational budgets, including Store Maintenance, Branch Supplies, and Service Consumables budgets.
• Operational Leadership & Governance: Mentor direct reports (including the Retail Omni Operations Manager, Retail Operations Coordinator, and National Service Compliance Manager), enforcing strict Work Health & Safety (WHS) measures across our specialised piercing and soldering service environments.

ABOUT YOU

• Experience: 7+ years driving operational efficiency, leading large-scale process transformation, managing retail expansion, and controlling operational budgets.
• Education: Diploma-level or Bachelor's equivalent in a related field. Postgraduate qualifications (MBA or Graduate Certificate in Operational Excellence) are highly regarded.
• Technical Expertise: Demonstrated experience implementing and optimising enterprise platforms. Exposure to system migrations (e.g. Cin7 to Shopify POS) or NetSuite implementation is highly desirable.
• Leadership: A strategic thinker with strong people management skills, high emotional intelligence, sound financial acumen, and a deep commitment to customer-centricity.
• Strong written communication and stakeholder engagement skills.
• Experience in premium, luxury, or design-led retail environments is advantageous.
  Align with our core values:
  
  MAKE WAVES — Think creatively, challenge ourselves and the status quo.
  
  PRECISION — Act with care and attention.
  
  COMMUNITY — Collaborate, show respect, create enduring relationships.
  
  PROTECT WHAT IS PRECIOUS — Be ambassadors for ocean conservation and accountable for our impact.

WHAT YOU WILL RECEIVE

• Above-industry salary package, product allowance, and 50% staff discount
  Birthday leave
• Work from home on Fridays
• A complimentary Soldered bracelet
• A newly created, high-impact role supporting business-critical growth
• The opportunity to contribute to a brand committed to sustainability and ocean conservation
• Working for an RJC-certified Jewellery brand

With a deep connection to the Australian landscape and ocean, we are committed to preserving its rare beauty through local manufacturing, conscious production, and philanthropic initiatives to be a part of our world email your resume and cover letter to careers@sarahandsebastian.com

Please note: only successful candidates will be contacted.

Assistant Store Manager - QLD as an Assistant Store Manager at Sarah & Sebastian, you will be instrumental in supporting the Store Manager and managing all aspects of the store. Your contribution will be key to ensuring outstanding client service through strong people management and the smooth execution of operational duties.

This role offers a fantastic opportunity for a candidate ready to take the next step in their retail career.

WHAT YOU WILL DO

• Drive Sales: Responsible for driving sales and profitability through effective floor management, client engagement, and product knowledge.
• Operational Excellence: Support in maintaining the highest standards of retail and business procedures across the store.
• Team Development: Assist in leading, training, and coaching store teams to uphold service excellence and manage appointments effectively.
• Client Focus: Ensure exceptional client experiences by supporting the management of appointments, aftercare, repairs, and handling escalations promptly.

ABOUT YOU

• The successful candidate will have strong leadership skills, meticulous attention to detail.
• 2+ years experience in retail management or a similar role.
• Proven experience in motivating and engaging teams.
• Ability to work Sunday to Thursday
• Strong attention to detail, time management, and communication skills.
• Aligned with our brand's core values:

WHAT YOU WILL RECEIVE

• Generous salary package, incentive and staff benefits.
• A complimentary SOLDERED bracelet.
• Free Employee Assistance Program - Acacia.
• The opportunity to work for a company that is committed to raising awareness & funds to protect our oceans through the Xanthe project.
  To apply please forward your resume and covering letter to retail-careers@sarahandsebastian.com

Are you ready to make waves this festive season?

We are seeking dedicated Holiday Casuals to join our retail team during the most meaningful season of the year.

At SARAH & SEBASTIAN, our clients aren't simply shopping—they are selecting sentimental gifts for those they cherish. We are looking for passionate individuals who act with precision, understand the depth of these personal stories, and bring care and attention to every interaction.

If you possess a genuine interest in fine jewellery, proven experience in retail sales, and a commitment to providing meaningful service, we invite you to be part of our world.

Why join SARAH & SEBASTIAN

• Immerse yourself in our elevated seasonal collections, signature fine jewellery, and bespoke services.
• Deepen your expertise in fine craftsmanship, responsible sourcing, and precious gemstones.
• Represent a brand committed to protecting what is precious, including our ongoing pledge to ocean conservation.
• Inspire community within a collaborative, close-knit team bound by mutual respect and lasting relationships.

Applicants must offer full availability from mid-October 2026 through mid-February 2027, including extended trading hours, weekends, and key public holidays.

Ready to embark on this exciting journey with us? We look forward to meeting you.

To apply, please submit your resume and cover letter to careers@sarahandsebastian.com.

We are seeking an organized and charismatic Casual Piercers to join our dynamic retail team.In this role you will collaborate with our Store Managers to deliver exceptional service and expertise to our clients.

SARAH & SEBASTIAN is renowned for delivering luxury and sophistication in every aspect of our service. 

As leaders in the body piercing industry, we pride ourselves on providing an unparalleled client experience in our premium piercing labs.

 WHAT YOU WILL DO

• Provide high-quality body piercing services with precision and professionalism.
• Ensure a premium client experience by offering personalised consultations and aftercare advice.
• Maintain a clean and organised work environment, adhering to hygiene and safety standards.
• Collaborate with our Lab Manager to uphold the luxury and quality standards of SARAH & SEBASTIAN.
• Manage appointment bookings and client interactions with charisma and efficiency.
• Stay current with industry trends, techniques, and best practices.
• Be an ambassador for our brand; identifying new opportunities to improve our client experience
  
  

WHAT WE REQUIRE FROM YOU

• 4+ years piercing industry experience
• A extensive portfolio of your work to demonstrate your ear styling ability
• Infection Control Certification
• Valid First Aid and CPR certificate
• Valid Bloodborne Pathogens Control certificate.
• Availability to work on weekends and public holidays if required
• Thorough understanding of piercing types & piercing jewellery
• A strong interest & understanding of the piercing industry
• Professionally presented, with strong communication skills and attention to detail
• Have the ability to work autonomously & make decisions based on business needs
• A warm & friendly disposition to ensure clients are comfortable & relaxed during their piercing experience
• An innate ability to multitask & strong organisational skills 
  
  

WHAT YOU WILL RECEIVE 

• Generous hourly salary rate, sales incentives and staff discount.
• The opportunity to flourish and implement change within a dynamic environment and an innovative brand
• Experience working for a company that is committed to supporting ocean conservation, with a pledge to donate over $1 million within the next decade through the Xanthe Project.
• Working for a company that is a member of the Responsible Jewellery Council, an organisation which promotes trust in the global fine jewellery industry ensuring companies adhere to responsible business practices.
• Working for a company that values a circular economy, supports local Australian craftsmanship and champions responsible sourcing and materials.
  

To apply for this exciting role please send your resume and portfolio to retail-careers@sarahandsebastian.com