CAREERS

SARAH & SEBASTIAN is seeking a commercially minded and data-driven Performance Marketing Manager to join our evolving digital team.

This newly created role is designed to strengthen our performance capability across paid media, CRM automation, SEO, digital analytics, optimisation and technical delivery. As the business continues to scale and premiumise, this role will play a critical part in improving efficiency, return on ad spend and precision across campaign delivery.

Reporting to the GM Digital, you will own the performance layer of our digital engine - partnering closely with eCommerce, Brand, Marketing and CRM/Loyalty teams to translate brand and commercial strategy into high-impact execution.

WHAT YOU WILL DO

Campaign Performance & Media Ownership

• Own and optimise paid media activity across Meta, Google, Pinterest and emerging platforms
• Drive performance against ROAS, CAC, conversion and channel efficiency KPIs
• In collaboration with marketing, recommend digital creative assets, test variations and ensure alignment with commercial goals and brand standards

CRM, Flows & Lifecycle Marketing

• Build, automate and optimise Klaviyo lifecycle flows
• Own segmentation, personalisation logic, testing and campaign scheduling
• Partner with the CRM & Loyalty Manager to refine retention journeys and lift LTV
• Inherit and uplift CRM/EDM technical delivery from the Marketing Coordinator function

Digital Data & Analytics

• Monitor, analyse and report on campaign, channel and CRM performance
• Own attribution logic, UTM governance and performance dashboard integrity
• Leverage tools including Triple Whale, GA4, Klaviyo and attribution platforms to surface insights and optimisation opportunities
  

SEO & Onsite Acquisition

• Lead SEO strategy and optimisation in collaboration with eCommerce
• Support metadata, keyword planning, internal linking and product tagging
• Ensure onsite acquisition and discovery are optimised for both performance and brand tone

Cross-Functional Collaboration

• Work closely with Digital, Marketing, CRM and eCommerce teams to deliver integrated campaigns
• Act as the internal specialist for performance media, analytics and customer journey optimisation
• Partner with the GM – Digital and Head of Marketing to manage the performance marketing agency.
  

Innovation & AI Enablement

• Lead experimentation with AI-enabled marketing tools, for example:Performance Optimiser GPTCampaign Performance Summary GPTPredictive attribution modelsDigital PM Copilot (testing cycles and delivery planning)

Role Impact

• Helps shape a more elevated, consistent luxury client experience across digital touch points by ensuring performance channels reflect brand, craftsmanship and proposition.
• Lifts campaign performance and reduces inefficiencies
• Improves CRM and EDM execution through automation and data-led optimisation
• Raises digital maturity and analytics capability across the marketing team
• Unlocks scalable growth in performance media without overloading brand or eCommerce leads

ABOUT YOU

• 3–5+ years' hands-on experience in performance marketing, digital analytics or ecommerce media
• Confident working with Klaviyo, Meta Ads Manager, Google Ads, GA4 and performance reporting tools (e.g. Triple Whale)
• Advanced proficiency in Triple Whale is required for comprehensive performance reporting and analytics
• Proven experience briefing and managing digital creative assets, email templates and landing pages
• Strong understanding of CRM logic, segmentation and lifecycle journey design
• Highly analytical, with a test-and-learn mindset and the ability to translate data into action
• Calm, collaborative and detail-oriented, with high standards of execution
• Familiar with SEO best practices and their impact on ecommerce performance
• Strong written communication and stakeholder engagement skills
• Experience in premium, luxury or design-led retail environments is advantageous
• Align with our core values that underpin our culture & guide all decisions & leadership:

MAKE WAVES: Think creatively, challenge ourselves & the status quo.

PRECISION: Act with care & attention.

COMMUNITY: Collaborate, show respect, create enduring relationships.

PROTECT WHAT IS PRECIOUS: Be ambassadors for ocean conservation & accountable for our impact.

ABOUT THE PACKAGE

• Above industry salary package, product allowance & 50% staff discount.
• Birthday leave - have your birthday off.
• Work from home on Fridays.
• A complimentary SOLDERED bracelet.
• Comprehensive Employee Assistance Program.
• The opportunity to make a significant impact on a brand that values sustainability & ocean conservation
• A newly created, high-impact role supporting business-critical growth areas
• Exposure to luxury branding, digital innovation and cross-functional collaboration

Assistant Store Manager - NSW As an Assistant Store Manager at Sarah & Sebastian, you will be instrumental in supporting the Store Manager and managing all aspects of the store. Your contribution will be key to ensuring outstanding client service through strong people management and the smooth execution of operational duties.

This role offers a fantastic opportunity for a candidate ready to take the next step in their retail career.

WHAT YOU WILL DO

• Drive Sales: Responsible for driving sales and profitability through effective floor management, client engagement, and product knowledge.
• Operational Excellence: Support in maintaining the highest standards of retail and business procedures across the store.
• Team Development: Assist in leading, training, and coaching store teams to uphold service excellence and manage appointments effectively.
• Client Focus: Ensure exceptional client experiences by supporting the management of appointments, aftercare, repairs, and handling escalations promptly.

ABOUT YOU

• The successful candidate will have strong leadership skills, meticulous attention to detail.
• 2+ years experience in retail management or a similar role.
• Proven experience in motivating and engaging teams.
• Ability to work Sunday to Thursday
• Strong attention to detail, time management, and communication skills.
• Aligned with our brand's core values:

WHAT YOU WILL RECEIVE

• Generous salary package, incentive and staff benefits.
• A complimentary SOLDERED bracelet.
• Free Employee Assistance Program - Acacia.
• The opportunity to work for a company that is committed to raising awareness & funds to protect our oceans through the Xanthe project.
  To apply please forward your resume and covering letter to retail-careers@sarahandsebastian.com

We are seeking an organized and charismatic Casual Piercers to join our dynamic retail team.In this role you will collaborate with our Store Managers to deliver exceptional service and expertise to our clients.

SARAH & SEBASTIAN is renowned for delivering luxury and sophistication in every aspect of our service. 

As leaders in the body piercing industry, we pride ourselves on providing an unparalleled client experience in our premium piercing labs.

 WHAT YOU WILL DO

• Provide high-quality body piercing services with precision and professionalism.
• Ensure a premium client experience by offering personalised consultations and aftercare advice.
• Maintain a clean and organised work environment, adhering to hygiene and safety standards.
• Collaborate with our Lab Manager to uphold the luxury and quality standards of SARAH & SEBASTIAN.
• Manage appointment bookings and client interactions with charisma and efficiency.
• Stay current with industry trends, techniques, and best practices.
• Be an ambassador for our brand; identifying new opportunities to improve our client experience
  
  

WHAT WE REQUIRE FROM YOU

• 4+ years piercing industry experience
• A extensive portfolio of your work to demonstrate your ear styling ability
• Infection Control Certification
• Valid First Aid and CPR certificate
• Valid Bloodborne Pathogens Control certificate.
• Availability to work on weekends and public holidays if required
• Thorough understanding of piercing types & piercing jewellery
• A strong interest & understanding of the piercing industry
• Professionally presented, with strong communication skills and attention to detail
• Have the ability to work autonomously & make decisions based on business needs
• A warm & friendly disposition to ensure clients are comfortable & relaxed during their piercing experience
• An innate ability to multitask & strong organisational skills 
  
  

WHAT YOU WILL RECEIVE 

• Generous hourly salary rate, sales incentives and staff discount.
• The opportunity to flourish and implement change within a dynamic environment and an innovative brand
• Experience working for a company that is committed to supporting ocean conservation, with a pledge to donate over $1 million within the next decade through the Xanthe Project.
• Working for a company that is a member of the Responsible Jewellery Council, an organisation which promotes trust in the global fine jewellery industry ensuring companies adhere to responsible business practices.
• Working for a company that values a circular economy, supports local Australian craftsmanship and champions responsible sourcing and materials.
  
  

To apply for this exciting role please send your resume and portfolio to retail-careers@sarahandsebastian.com