Online orders are processed Monday through Friday AEST, excluding weekends and public holidays. Production times are specified at time of purchase and starts the first business day after the purchase.
Our shipping providers are as follows:
FOR ADDRESSES WITHIN AUSTRALIA
Australia Post Express Service, delivers within 1-2 business days.
The cost for postage, payable at checkout, is $10 AUD. Orders over $500AUD will receive complimentary express shipping.
FOR ADDRESSES OUTSIDE OF AUSTRALIA
DHL Express Service, delivers within 1-3 business days.
The cost for postage, payable at checkout is $28-$40 AUD depending on location, with duties and taxes calculable and payable at checkout. Please note, duties and taxes are respective to your order value and destination country.
Orders over $500AUD will receive complimentary express shipping.
We deliver to the below countries:
Australia, Austria, Belgium, Canada, China, Croatia, Cyprus, Denmark, Fiji, Finland, France, Germany, Greece, Hong Kong, Hungary, Indonesia, Ireland, Israel, Italy, Japan, Latvia, Malaysia, Malta, Mexico, Netherlands, New Zealand, Norway, Phillipines, Poland, Portugal, Qatar, Singapore, South Korea, Spain, Sweden, Switzerland, Taiwan, Thailand, Turkey, United Arab Emirates, United Kingdom, United States and Vietnam
If you require shipping outside of these locations, please contact customer care.
An automated email notification will be sent to you; providing a tracking number so you can monitor your consignment's journey.
Due to the high value of our pieces, our parcels require a signature on delivery. If no one is available to sign for the parcel, it will be held at the nearest post office or holding facility to be collected with photo ID.
Please ensure the details provided at checkout are accurate, as SARAH & SEBASTIAN cannot be held liable for incorrect deliveries due to input errors. Our shipping providers are trusted services, and as such SARAH & SEBASTIAN will not refund or replace orders that have been scanned as delivered.
All SARAH & SEBASTIAN products come with a voluntary manufacturer’s 6 month warranty and we provide a complimentary return label through our Repair Portal if your order falls within this timeframe.
If your item is deemed as a manufacturing fault, the return shipping cost will be covered by SARAH & SEBASTIAN. SARAH & SEBASTIAN reserves the right to recover all shipping costs if your piece is deemed as wear and tear within the 6 months manufacturing warranty.
Outside our manufacturer’s 6 month warranty, it is at the client’s expense to safely return piece(s) to SARAH & SEBASTIAN. Return shipping costs will be added to your repair invoice and payment is required prior to repairing your item.
Domestic repairs will incur a flat rate fee of $15 AUD. For international customers please contact us at firstname.lastname@example.org for a quote. The return shipping costs are respective to your destination country. The cost will be stated on your repair invoice and additional duties and taxes may be calculable and payable at checkout.
Please contact our Customer Care team here if you require any further information.
If you have changed your mind and would like to cancel your order, you may cancel your order 60 minutes after your order has been placed. Please contact our Customer Care team here. We are not able to cancel your order after this time.
Products purchased from SARAH & SEBASTIAN’s online or retail stores may be returned for a credit in Australia if returned unworn, in saleable condition within 14 days of dispatch date. Some exclusions may apply. SARAH & SEBASTIAN does not issue refunds for change of mind or incorrect purchase.
It is at the client’s expense to safely return piece(s) to SARAH & SEBASTIAN and their responsibility until confirmation of receipt by our customer service team.
SARAH & SEBASTIAN credits are issued once a return has been received and its condition assessed. SARAH & SEBASTIAN credits are valid for use in our retail stores and online at sarahandbsebastian.com. They are valid for a period of three years.
To initiate a return, please lodge your request via our return portal at https://www.sarahandsebastian.com/pages/returns-repairs
You may also return SARAH & SEBASTIAN products at any of our retail stores in Australia.
SARAH & SEBASTIAN does not accept returns if products;
- are not returned in their original condition or packaging
- are returned outside of the specified return timeframe
- are of a bespoke nature
SARAH & SEBASTIAN reserve the right to return the piece(s) to the sender, should any of the above occur.
We are unable to assist with any return enquiries for SARAH & SEBASTIAN product purchased from external stockists.
Products purchased during archive sale may not be returned unless deemed faulty in accordance with Australian Consumer Law.