As the majority of our pieces are handcrafted to order in our Sydney workshop, please allow time for production.

Production time starts from five business days and may go up to twenty business days. We have estimated production times outlined on each product and you may also refer to your order confirmation which states the estimated production time.

We do offer a selection of pieces available for immediate dispatch in our ready to ship edit. 

Once handcrafted, orders are dispatched by express post. For more information regarding shipping please refer here.

Due to manufacturing constraints,  unfortunately we are unable to facilitate any urgent requests however we do recommend browsing our ready to ship edit for pieces available for express shipping or priority courier within Sydney metro.

Orders may be cancelled or refunded up to one hour after placing your order.

After this time, unfortunately we are unable to amend the order, such as changing size, or adding products. If your order hasn’t been dispatched, we are still able to amend any personal details, such as your shipping address.

Please contact our Customer Care team here to confirm.

We accept VISA, Mastercard, AMEX, Shopify Pay, Google Pay, Klarna and AfterPay on purchases under $2,000 AUD. Please note that Klarna and Afterpay is only available for Australian customers and will be processed in AUD. 

Read more about Terms & Conditions for Klarna here and AfterPay here.

We offer customers to checkout in their currency of choice; AUD, NZD, USD, GBP or EUR. Currency is auto selected based on location however you are able to change currency in the top right corner of the navigation bar or in the mobile dropdown. 

You will be charged in the currency you have selected however please note that if you are shipping within or to Australia, you will automatically be charged in AUD even if you selected a different currency while shopping.

SARAH & SEBASTIAN is not responsible for international transaction fees charged by customers bank.

Gift cards are issued in AUD however can be used in either currency for redemption. 

In most cases, a declined payment is due to insufficient funds, an expired card or security limitations set by your payment provider.

We recommend contacting your payment provider or bank for further assistance. If you continue to experience issues, please contact our customer care team here.

For security reasons, we do not facilitate transactions over the phone. We do however offer a secure method of payment via email through our payment portal should you wish to reserve a piece for collection at one of our retail stores. Should you require further assistance, please contact our retail stores here.

We offer gift cards in set amounts here, available to be used online and in-store. Gift cards are valid for three years from the date of purchase. 

Gift cards are issued in AUD however can be used in either currency for redemption. 

Please note, SARAH & SEBASTIAN gift cards cannot be used to pay for service deposits, this includes but is not limited to Soldered and piercing. However, they may be used to process the payment balance at the time of your appointment in-store.

SARAH & SEBASTIAN gift cards are not redeemable at MECCA.

You may purchase new butterfly earring backs here. 

For internally threaded cartilage posts, please contact our customer care team here to purchase at the cost of $120 each.

We express ship Australian orders with Australia Post and international orders with DHL.

We also offer a priority courier service for Sydney Metro.

You can learn more about our shipping options, including any shipping fees here.

Unfortunately not as the SARAH & SEBASTIAN workshop is a closed location.

Once your order has been dispatched, you will receive a shipment confirmation outlining your order details, delivery details and your consignment reference which you can use to track your order.

Yes, we ship to PO boxes for orders that are dispatched with AusPost Express Shipping.

We ship to the below countries:

Australia, Austria, Belgium, Canada, China, Croatia, Cyprus, Denmark, Fiji, Finland, France, Germany, Greece, Hong Kong, Hungary, Indonesia, Ireland, Israel, Italy, Japan, Latvia, Malaysia, Malta, Mexico, Netherlands, New Zealand, Norway, Phillipines, Poland, Portugal, Qatar, Singapore, South Korea, Spain, Sweden, Switzerland, Taiwan, Thailand, Turkey, United Arab Emirates, United Kingdom, United States and Vietnam

For more information, visit our Shipping & Returns conditions here.

Customs duty and tax are not included in our product prices, however are calculated and payable at checkout.

Yes, due to the high value of our orders, our delivery services require signature upon delivery.

For Australia Post Express Post shipments, your order will be taken to your local Australia Post outlet and may be collected with photographic identification.

Priority Courier deliveries cannot be left unattended on the premises and require you to be home to receive your order. If you’re not home, your order will be returned to SARAH & SEBASTIAN and you will be charged for re-delivery. 

For DHL, your order will be taken to the local depot. If this occurs, you may arrange another delivery attempt or contact DHL directly for other options.

The majority of our pieces are handcrafted to order in our Sydney workshop. We also work with a small network of Responsible Jewellery Council accredited international manufacturers.

We work with 10k and 18k gold, sterling silver and vermeil, sourced from Responsible Jewellery Council accredited suppliers.

Products purchased from our online or retail stores may be returned for a credit in Australia if returned unworn, in saleable condition within 14 days of dispatch date. Some exclusions may apply including bespoke. We do not issue refunds for change of mind or incorrect purchase.

Read our Return Policy in full here.

You may lodge your return through our Return & Repair Portal, you will need the original order number and email address used for the order.

Our studio will gladly repair genuine SARAH & SEBASTIAN products purchased through our stockists for a repair fee. Please contact the stockist directly for any warranty claims or other return options. Lodge here.

All SARAH & SEBASTIAN pieces come with a six-month voluntary manufacturer’s warranty.

Any repairs or modifications made to your SARAH & SEBASTIAN jewellery not performed by SARAH & SEBASTIAN will void the voluntary warranty.

In addition to this, they come with guarantees that cannot be excluded under the Australian Consumer Law.  Please find the terms of SARAH & SEBASTIAN’s current voluntary warranty against defects and warranty period below as well as your rights under the Australian Consumer Law here.

We operate a repair service at our Sydney workshop and in most cases can repair jewellery to its original condition.

You may lodge your repair through our Return & Repair Portal and you will need the original order number and email address used for the order. If not covered under warranty, an estimated cost for repair will be provided and confirmed upon physical assessment.

We recommend visiting our size guides here for information on how to confirm your ring size, cartilage backing or necklace length.

As ring sizes are not universal, please be advised that there may be slight variances between our sizes and those by other brands. We recommend opting for a standard size which can be exchanged and advise against ordering bespoke sizes without certainty.

Our signature fine chain necklaces and bracelets can be made in the below bespoke lengths;

Fine Chain Bracelet | Available as 16cm or 18cm

Fine Chain Necklace | Available as 14”, 16”, 18” or 20”

A bespoke fee is applicable depending on the request and unfortunately we are unable to accommodate any bespoke requests outside of the above.

Please contact our Customer Care Team here for a quote.