CAREERS

SARAH & SEBASTIAN is seeking a commercially minded and data-driven Performance Marketing Manager to join our evolving digital team.

This newly created role is designed to strengthen our performance capability across paid media, CRM automation, SEO, digital analytics, optimisation and technical delivery. As the business continues to scale and premiumise, this role will play a critical part in improving efficiency, return on ad spend and precision across campaign delivery.

Reporting to the GM Digital, you will own the performance layer of our digital engine - partnering closely with eCommerce, Brand, Marketing and CRM/Loyalty teams to translate brand and commercial strategy into high-impact execution.

WHAT YOU WILL DO

Campaign Performance & Media Ownership

• Own and optimise paid media activity across Meta, Google, Pinterest and emerging platforms
• Drive performance against ROAS, CAC, conversion and channel efficiency KPIs
• In collaboration with marketing, recommend digital creative assets, test variations and ensure alignment with commercial goals and brand standards

CRM, Flows & Lifecycle Marketing

• Build, automate and optimise Klaviyo lifecycle flows
• Own segmentation, personalisation logic, testing and campaign scheduling
• Partner with the CRM & Loyalty Manager to refine retention journeys and lift LTV
• Inherit and uplift CRM/EDM technical delivery from the Marketing Coordinator function

Digital Data & Analytics

• Monitor, analyse and report on campaign, channel and CRM performance
• Own attribution logic, UTM governance and performance dashboard integrity
• Leverage tools including Triple Whale, GA4, Klaviyo and attribution platforms to surface insights and optimisation opportunities
  

SEO & Onsite Acquisition

• Lead SEO strategy and optimisation in collaboration with eCommerce
• Support metadata, keyword planning, internal linking and product tagging
• Ensure onsite acquisition and discovery are optimised for both performance and brand tone

Cross-Functional Collaboration

• Work closely with Digital, Marketing, CRM and eCommerce teams to deliver integrated campaigns
• Act as the internal specialist for performance media, analytics and customer journey optimisation
• Partner with the GM – Digital and Head of Marketing to manage the performance marketing agency.
  

Innovation & AI Enablement

• Lead experimentation with AI-enabled marketing tools, for example:Performance Optimiser GPTCampaign Performance Summary GPTPredictive attribution modelsDigital PM Copilot (testing cycles and delivery planning)

Role Impact

• Helps shape a more elevated, consistent luxury client experience across digital touch points by ensuring performance channels reflect brand, craftsmanship and proposition.
• Lifts campaign performance and reduces inefficiencies
• Improves CRM and EDM execution through automation and data-led optimisation
• Raises digital maturity and analytics capability across the marketing team
• Unlocks scalable growth in performance media without overloading brand or eCommerce leads

ABOUT YOU

• 3–5+ years' hands-on experience in performance marketing, digital analytics or ecommerce media
• Confident working with Klaviyo, Meta Ads Manager, Google Ads, GA4 and performance reporting tools (e.g. Triple Whale)
• Advanced proficiency in Triple Whale is required for comprehensive performance reporting and analytics
• Proven experience briefing and managing digital creative assets, email templates and landing pages
• Strong understanding of CRM logic, segmentation and lifecycle journey design
• Highly analytical, with a test-and-learn mindset and the ability to translate data into action
• Calm, collaborative and detail-oriented, with high standards of execution
• Familiar with SEO best practices and their impact on ecommerce performance
• Strong written communication and stakeholder engagement skills
• Experience in premium, luxury or design-led retail environments is advantageous
• Align with our core values that underpin our culture & guide all decisions & leadership:

MAKE WAVES: Think creatively, challenge ourselves & the status quo.

PRECISION: Act with care & attention.

COMMUNITY: Collaborate, show respect, create enduring relationships.

PROTECT WHAT IS PRECIOUS: Be ambassadors for ocean conservation & accountable for our impact.

ABOUT THE PACKAGE

• Above industry salary package, product allowance & 50% staff discount.
• Birthday leave - have your birthday off.
• Work from home on Fridays.
• A complimentary SOLDERED bracelet.
• Comprehensive Employee Assistance Program.
• The opportunity to make a significant impact on a brand that values sustainability & ocean conservation
• A newly created, high-impact role supporting business-critical growth areas
• Exposure to luxury branding, digital innovation and cross-functional collaboration

The GM Digital is a senior leadership role that reflects the scale, complexity, and ambition
of SARAH & SEBASTIAN’s digital vision. 
Acting as both commercial architect and 
brand custodian, you will shape the future of luxury digital clienteling and commerce across every digital touchpoint.

Operating at the intersection of brand, 
commerce and technology, this role holds 
strategic andoperational accountability for 
eCommerce, performance marketing, 
customer experience, and the digital systems and AI transformation agenda. You will lead a small, high-performing team across these verticals (currently three direct reports), with a strong expectation of hands-on leadership, prioritisation, and execution.

You will drive the evolution from transactional digital commerce to a more proactive,
relationship-led luxury clienteling experience, improving high net worth customer acquisition and conversion, 
supporting international expansion, and 
delivering a seamless, elevated customer
journey across owned digital channels.

WHAT YOU WILL DO

• Strategic Leadership & Vision: Own & 
  deliver the multi-market ecommerce & omni channel strategy, translating business objectives into digital trade plans with measurable KPIs.
• Digital Trade & Revenue Growth: Hold full accountability for the digital P&L, responsible for delivering growth targets 
  across ecommerce & omni channel. Drive
  planning & optimisation of the trading calendar, campaign activations, CRO, &
  customer journey mapping.
• Performance Marketing & Data Strategy: Direct the performance marketing
  function (paid media, SEM, paid social, 
  EDM), overseeing agency relationships,
  budget allocation, & a robust reporting system to track metrics like ROAS, CPA, &
  MER. Champion data integrity & analytics.
• International Expansion: Lead the strategic growth of international ecommerce markets through tailored performance marketing, digital campaigns, & regional site optimisation. Define market-entry strategies for new regions.
• Client Experience Oversight: Oversee the shift of Customer Experience from
  reactive customer service to a high-touch, proactive clienteling function. 
  Elevate service standards and embed 
  digital innovation across automation and omni channel support to improve consistency, efficiency, and experience.
• Digital Systems Transformation & AI Integration: Oversee the roadmap &
  execution of digital infrastructure upgrades & platform integrations. Identify & implement opportunities for AI to enhance operational efficiency across 
  ecommerce, customer service, & digital marketing, championing an AI-enabled operating model.

ABOUT YOU

Essential:

• 12+ years in senior digital or ecommerce leadership roles.
• Demonstrated success in building & scaling global ecommerce operations.
• Proven leadership of high-performing multi-disciplinary digital teams of more than 10 staff.
• Bachelor's degree in Business, Marketing,or a related field.
• Deep expertise in digital commerce ecosystems including platforms (e.g., Shopify Plus), CDPs, CRMs & analytical tools (e.g. GA4, Looker, Triple Whale).
• Advanced commercial acumen with P&L ownership experience across digital
  channels.
• Proven capability in omni-channel strategy development & execution.
• Experience transforming digital strategy into commercial growth outcomes, including leading cross-functional digital transformation programs & integrating AI-enabled systems.
• Visionary & inclusive leadership style with exceptional stakeholder engagement &
  communication skills.
• Align with our core values that underpin our culture & guide all decisions &
  leadership:

MAKE WAVES: Think creatively, challenge 
ourselves & the status quo.

PRECISION: Act with care & attention.

COMMUNITY: Collaborate, show respect, 
create enduring relationships.

PROTECT WHAT IS PRECIOUS: Be 
ambassadors for ocean conservation & 
accountable for our impact.

Desirable:

• MBA or postgraduate qualifications in 
  Digital Strategy, eCommerce, or 
  Leadership.
• Experience in luxury, high-growth,
  or digitally native vertical brands.
• Familiarity with martech stack 
  optimisation & automation workflows.
• Executive level stakeholder engagement experience.

ABOUT THE PACKAGE

• Above industry salary package, bonus, 
  product allowance & 50% staff discount.
• Birthday leave - have your birthday off.
• Work from home on Fridays.
• A complimentary SOLDERED bracelet.
• Comprehensive Employee Assistance
  Program.
• The opportunity to make a significant impact on a brand that values sustainability & ocean conservation.
• A collaborative & inspiring studio culture.
• Opportunities to contribute to a brand that values craft, creativity, & purpose.
• A focus on professional growth & creative development.

Sarah & Sebastian, a luxury jewellery brand 
rooted in craftsmanship, creativity and a 
profound commitment to ocean conservation, is seeking a General Manager Supply 
Chain.

Reporting directly to the Merchandise Director, the GM Supply Chain will provide hands-on leadership and strategic oversight for the Supply Chain, Procurement, Quality Control and Warehouse departments.

This critical, strategic role is tasked with leading the end-to-end product lifecycle and driving operational excellence and scalability to support the
company's growth.

WHAT YOU WILL DO 

• Strategy & Operational Efficiency: 
  Develop and execute strategic plans to 
  optimise the jewellery supply chain, 
  fulfilment, and warehouse operations, 
  including leading major cross-functional efficiency projects.
• Sourcing & Procurement: Oversee end-to-end sourcing and procurement for raw
  materials and finished goods, negotiating supplier terms, and leading compliance
  with regulatory requirements specifically Responsible Jewellery Council.
• Logistics, Warehousing & Quality Assurance: Manage inbound logistics, 
  transportation and distribution, while overseeing warehouse operations and
  ensuring the QC team maintains rigorous
  standards across all materials and finished goods, including offshore QC.
• Inventory Integrity: Lead company-wide inventory management processes, 
  including stocktake planning and 
  execution, and implementing systems to 
  reduce systemic errors and minimize 
  impact to Cost of Goods Sold (COGS).
• Leadership & People Development: 
  Provide hands-on leadership to department teams (Supply Chain, Procurement, QC, Warehouse), 
  overseeing recruitment and professional 
  development, and coaching direct reports to create meaningful succession plans.

ABOUT YOU

• 5+ years of experience in Supply Chain 
  Management, Operations, Logistics or 
  related fields.
• Ideally experience working in the luxury 
  fashion or jewellery industry.
• Experience working as a Subject Matter 
  Expert on ERP implementation projects.
• Demonstrated experience with both in-house (onshore) and offshore 
  manufacturing environments.
• Bachelor’s degree in Supply Chain
  Management, Business Administration or
  a related field or equivalent work
  experience.
• Thorough understanding of ERP (Cin7)
  and WMS functionality and transactional
  impacts.
• Sound knowledge of import and export 
  requirements.
• Experience leading multiple departments with a minimum of 10 staff.
• Visionary thinking with strategic 
  leadership skills, capable of planning long-term strategies while remaining hands-on.
• Strong analytical skills for data-driven decision- making in supply chain strategies.
• High level of proficiency in supply chain cost management, COGS management, 
  and margin optimisation.
• Align with our core values that underpin 
  our culture and guide all decisions and
  leadership:

MAKE WAVES: Think creatively, challenge ourselves and the status quo.

PRECISION: Act with care and attention.

COMMUNITY: Collaborate, show respect, 
create enduring relationships.

PROTECT WHAT IS PRECIOUS: Be 
ambassadors for ocean conservation and
accountable for our impact.

WHAT YOU WILL RECEIVE

• Above industry salary package, product 
  allowance and 50% staff discount.
• Birthday leave - have your birthday off.
• Work from home on Fridays.
• A complimentary SOLDERED bracelet.
• Comprehensive Employee Assistance
  Program.
• The opportunity to make a significant
  impact on a brand that values
  sustainability and ocean conservation.
• A collaborative and inspiring studio
  culture.
• Opportunities to contribute to a brand that values craft, creativity, and purpose.
• A focus on professional growth and 
  creative development.

Come join our expanding team, to apply please send your resume and covering letter to careers@sarahandsebastian.com

Please note only successful candidates will
be contacted for next steps.

We are seeking a highly motivated and experienced Client Experience Specialist to join our team. Reporting to the Client Experience Manager, you will be responsible for delivering a consistently high standard of personalised customer service across all channels, ensuring every interaction reflects the Sarah & Sebastian brand values.

This pivotal role supports the execution of our customer service strategy, leads and mentors the Client Experience Team, nurtures critical client and VIP relationships to drive retention, and expertly handles complex or escalated issues. You will be the voice of the client, identifying trends and contributing to continuous service improvement.

ABOUT THE ROLE

• Oversee and support the management of client communication across all channels, including email, phone, live chat, and social media.
• Lead the resolution of complex or escalated customer issues, ensuring outcomes align with company policies and customer satisfaction goals.
• Drive client loyalty and retention by building and maintaining strong relationships, converting satisfied clients into brand advocates, and meeting repeat purchase targets.
• Utilise clienteling tools to drive sales through proactive outreach, personalised recommendations, and follow-up on leads.
• Provide guidance and informal coaching to the Client Experience team, sharing best practices and serving as a reference point for service standards.
• Review, recommend, and implement new processes to optimise efficiency and improve the overall client experience.

ABOUT YOU

Essential Experience & Skills:

• 3+ years of experience in client care within the luxury retail sector, ideally in fine jewellery.
• 2+ years of managerial or senior leadership experience, with strong capability in preparing and presenting reports, insights and recommendations to management to support strategic decision-making and continuous improvement.
• Exceptional clienteling skills with a demonstrated ability to build and maintain relationships with high-net-worth individuals.
• Excellent communication skills, capable of delivering and representing our brand values.
• Strong sales acumen with a proven track record of achieving sales targets and driving revenue growth.
• Knowledge of client service platforms such as Zendesk, Gorgias or similar, POS systems, and Shopify or similar e-commerce platforms.
• Align with our core values that underpin our culture & guide all decisions & leadership:

MAKE WAVES: Think creatively, challenge ourselves & the status quo.

PRECISION: Act with care & attention.

COMMUNITY: Collaborate, show respect, create enduring relationships.

PROTECT WHAT IS PRECIOUS: Be ambassadors for ocean conservation & accountable for our impact.

Desirable:

• 5+ years of experience with an online or omni-channel business.
• Bachelor’s degree in Business Administration, Communications, or a related field.
• Knowledge of Cin7 Platform, Shopify Plus and returns platforms. 

ABOUT THE PACKAGE

• Above industry salary package, product allowance & 50% staff discount.
• Birthday leave - have your birthday off.
• A complimentary SOLDERED bracelet.
• Comprehensive Employee Assistance Program.
• The opportunity to make a significant impact on a brand that values sustainability & ocean conservation
• A focus on professional growth & creative development.

SARAH & SEBASTIAN are seeking an experienced Store Manager to lead our team in our Brisbane City store.

As a Store Manager at Sarah & Sebastian, you will play a pivotal role in leading and overseeing all aspects of the store, ensuring an exceptional luxury experience for our clients. You will be responsible for driving sales, managing a high-performing team, and maintaining operational excellence.

WHAT YOU WILL DO

Leadership and Team Management: Lead, mentor, and develop the store team to achieve sales goals and deliver outstanding client service. Foster a positive and collaborative work environment.

Client Experience: Cultivate a culture of clienteling, ensuring that every client receives a personalised and memorable luxury experience. Manage client relationships and resolve escalations effectively.

Sales and Business Development: Drive sales and profitability by implementing effective strategies, analysing performance, and maximising business opportunities.

Operational Excellence: Oversee all store operations, including visual merchandising, inventory management, compliance, and adherence to company procedures.

Strategic Planning: Contribute to the development and execution of store strategies to achieve business objectives and enhance the brand’s presence.

ABOUT YOU

The successful candidate will be an experienced and results-driven retail leader with a passion for luxury and client service.

• 5+ years of retail management experience, with a proven track record of success in a senior or flagship store management role, ideally in jewellery.
  
• Exceptional leadership, communication, and interpersonal skills.
  
• Strong business acumen, analytical skills, and a strategic mindset.
  
• A passion for developing and motivating teams.
  
• Ability to work a Tuesday to Saturday roster.
  

Aligned with our brand’s core values:

• MAKING WAVES: Push boundaries, challenge the norm, and innovate.
  
• ACT WITH PRECISION: Deliver with attention to detail and consistency.
  
• INSPIRE COMMUNITY: Lead with collaboration, inclusivity, and shared success.
  
• PROTECT WHAT IS PRECIOUS: Be an advocate for sustainability and ocean conservation.
  

WHAT YOU WILL RECEIVE

• Above-industry salary package, product allowance, incentives, and 50% staff discount.
  
• A complimentary SOLDERED bracelet.
  
• Two consecutive days off — Sunday & Monday.
  
• Comprehensive Employee Assistance Program.
  
• The opportunity to make a significant impact on a brand that values sustainability and ocean conservation.
  

Assistant Store Manager - NSW As an Assistant Store Manager at Sarah & Sebastian, you will be instrumental in supporting the Store Manager and managing all aspects of the store. Your contribution will be key to ensuring outstanding client service through strong people management and the smooth execution of operational duties.

This role offers a fantastic opportunity for a candidate ready to take the next step in their retail career.

WHAT YOU WILL DO

• Drive Sales: Responsible for driving sales and profitability through effective floor management, client engagement, and product knowledge.
• Operational Excellence: Support in maintaining the highest standards of retail and business procedures across the store.
• Team Development: Assist in leading, training, and coaching store teams to uphold service excellence and manage appointments effectively.
• Client Focus: Ensure exceptional client experiences by supporting the management of appointments, aftercare, repairs, and handling escalations promptly.

ABOUT YOU

• The successful candidate will have strong leadership skills, meticulous attention to detail.
• 2+ years experience in retail management or a similar role.
• Proven experience in motivating and engaging teams.
• Ability to work Sunday to Thursday
• Strong attention to detail, time management, and communication skills.
• Aligned with our brand's core values:

WHAT YOU WILL RECEIVE

• Generous salary package, incentive and staff benefits.
• A complimentary SOLDERED bracelet.
• Free Employee Assistance Program - Acacia.
• The opportunity to work for a company that is committed to raising awareness & funds to protect our oceans through the Xanthe project.
  To apply please forward your resume and covering letter to retail-careers@sarahandsebastian.com

We are seeking an organized and charismatic Casual Piercers to join our dynamic retail team.In this role you will collaborate with our Store Managers to deliver exceptional service and expertise to our clients.

SARAH & SEBASTIAN is renowned for delivering luxury and sophistication in every aspect of our service. 

As leaders in the body piercing industry, we pride ourselves on providing an unparalleled client experience in our premium piercing labs.

 WHAT YOU WILL DO

• Provide high-quality body piercing services with precision and professionalism.
• Ensure a premium client experience by offering personalised consultations and aftercare advice.
• Maintain a clean and organised work environment, adhering to hygiene and safety standards.
• Collaborate with our Lab Manager to uphold the luxury and quality standards of SARAH & SEBASTIAN.
• Manage appointment bookings and client interactions with charisma and efficiency.
• Stay current with industry trends, techniques, and best practices.
• Be an ambassador for our brand; identifying new opportunities to improve our client experience
  
  

WHAT WE REQUIRE FROM YOU

• 4+ years piercing industry experience
• A extensive portfolio of your work to demonstrate your ear styling ability
• Infection Control Certification
• Valid First Aid and CPR certificate
• Valid Bloodborne Pathogens Control certificate.
• Availability to work on weekends and public holidays if required
• Thorough understanding of piercing types & piercing jewellery
• A strong interest & understanding of the piercing industry
• Professionally presented, with strong communication skills and attention to detail
• Have the ability to work autonomously & make decisions based on business needs
• A warm & friendly disposition to ensure clients are comfortable & relaxed during their piercing experience
• An innate ability to multitask & strong organisational skills 
  
  

WHAT YOU WILL RECEIVE 

• Generous hourly salary rate, sales incentives and staff discount.
• The opportunity to flourish and implement change within a dynamic environment and an innovative brand
• Experience working for a company that is committed to supporting ocean conservation, with a pledge to donate over $1 million within the next decade through the Xanthe Project.
• Working for a company that is a member of the Responsible Jewellery Council, an organisation which promotes trust in the global fine jewellery industry ensuring companies adhere to responsible business practices.
• Working for a company that values a circular economy, supports local Australian craftsmanship and champions responsible sourcing and materials.
  
  

To apply for this exciting role please send your resume and portfolio to retail-careers@sarahandsebastian.com