At SARAH & SEBASTIAN, we pride ourselves on delivering beautiful, quality, handcrafted jewellery, though if the piece isn’t quite right for you we are happy to help.
We will gladly offer a credit note to the value of the piece(s) within 14 days of dispatch date.
Our credit notes are in the form of a gift card, issued once the piece has been received and it’s condition inspected. These are valid on the online store only, and are valid for a period of three years.
Please note SARAH & SEBASTIAN does not accept returns when;
Items are not returned in their original condition i.e. have been worn, are damaged/tangled, not in the original wooden box.
Items are returned outside the specified return timeframe.
The items are of a bespoke nature.
SARAH & SEBASTIAN reserve the right to return the piece(s) to the sender, should any of the above occur.
Warranty PolicyOUR VOLUNTARY WARRANTY & AUSTRALIAN CONSUMER LAW
All SARAH & SEBASTIAN products come with a voluntary manufacturer’s warranty. In addition to this, they come with guarantees that cannot be excluded under the Australian Consumer Law. Please find the terms of SARAH & SEBASTIAN’s current voluntary warranty against defects and warranty period below as well as your rights under the Australian Consumer Law.
SARAH & SEBASTIAN VOLUNTARY WARRANTY
Subject to the terms of this warranty, SARAH & SEBASTIAN ofers a warranty against manufacturing defects for genuine SARAH & SEBASTIAN items purchased from one of our Retail Stores, SARAH & SEBASTIAN Authorised Stockists or the Australian Online Store at www.sarahandsebastian.com, for a period of 6 months from the date of purchase (Warranty Period*). SARAH & SEBASTIAN will ofer a repair (where possible) or replacement* for such genuine SARAH & SEBASTIAN items exhibiting a manufacturing defect during the Warranty Period. If an identical replacement is not available, we will ofer a replacement item of equivalent value. Certain exclusions set out below apply.
*Note: You may have other rights and remedies (including the right to receive a refund from the supplier/retailer) under the Australian Consumer Law. Depending on the relevant circumstances, your rights under the Australian Consumer Law may in some circumstances continue to apply after the end of SARAH & SEBASTIAN’s Warranty Period.
Please note, we do not issue refunds for a change of mind or for an incorrect purchase.
If you have purchased our product from one of our stockists please contact them directly for all enquiries. Unfortunately we are unable to assist with any return enquiries for product purchased from external stockists.
It is at the customer’s expense to safely return the piece(s) to SARAH & SEBASTIAN as instructed by a member of our Customer Care team, and under their responsibility until the goods arrive safely.
Exclusions to SARAH & SEBASTIAN’s warranty against defects
SARAH & SEBASTIAN does not ofer repairs, refunds or exchanges for defective product purchased from any of our Authorised Stockists.