RETURN & REPAIR PORTAL
To lodge your return or repair request we will need to ask you a few brief questions. Please note this may take up to five minutes to complete.
GET STARTEDReturns Policy
Products purchased from SARAH & SEBASTIAN’s online or retail stores may be returned for a credit in Australia if returned unworn, in saleable condition within 14 days of dispatch date. Some exclusions may apply. SARAH & SEBASTIAN does not issue refunds for change of mind or incorrect purchase.
It is at the client’s expense to safely return piece(s) to SARAH & SEBASTIAN and their responsibility until confirmation of receipt by our customer service team.
SARAH & SEBASTIAN credits are issued once a return has been received and its condition assessed. SARAH & SEBASTIAN credits are valid for use in our retail stores and online at sarahandbsebastian.com. They are valid for a period of three years.
SARAH & SEBASTIAN does not accept returns if products;
- are not returned in their original condition or packaging
- are returned outside of the specified return timeframe
- are of a bespoke nature
SARAH & SEBASTIAN reserve the right to return the piece(s) to the sender, should any of the above occur.
We are unable to assist with any return enquiries for SARAH & SEBASTIAN product purchased from external stockists.
Products purchased during archive sale may not be returned unless deemed faulty in accordance with Australian Consumer Law.
Warranty Policy
OUR VOLUNTARY WARRANTY & AUSTRALIAN CONSUMER LAW
All SARAH & SEBASTIAN products come with a voluntary manufacturer’s warranty. In addition to this, they come with guarantees that cannot be excluded under the Australian Consumer Law. Please find the terms of SARAH & SEBASTIAN’s current voluntary warranty against defects and warranty period below as well as your rights under the Australian Consumer Law.
SARAH & SEBASTIAN VOLUNTARY WARRANTY
Subject to the terms of this warranty, SARAH & SEBASTIAN offers a warranty against manufacturing defects for genuine SARAH & SEBASTIAN items purchased from one of our Retail Stores, SARAH & SEBASTIAN Authorised Stockists or the Australian Online Store at www.sarahandsebastian.com, for a period of 6 months from the date of purchase (Warranty Period*). SARAH & SEBASTIAN will offer a repair (where possible) or replacement* for such genuine SARAH & SEBASTIAN items exhibiting a manufacturing defect during the Warranty Period. If an identical replacement is not available, we will offer a replacement item of equivalent value. Certain exclusions set out below apply.
*Note: You may have other rights and remedies (including the right to receive a refund from the supplier/retailer) under the Australian Consumer Law. Depending on the relevant circumstances, your rights under the Australian Consumer Law may in some circumstances continue to apply after the end of SARAH & SEBASTIAN’s Warranty Period.
Please note, we do not issue refunds for a change of mind or for an incorrect purchase.
If you have purchased our product from one of our stockists please contact them directly for all enquiries. Unfortunately we are unable to assist with any return enquiries for product purchased from external stockists.
It is at the customer’s expense to safely return the piece(s) to SARAH & SEBASTIAN as instructed by a member of our Customer Care team, and under their responsibility until the goods arrive safely.
Exclusions to SARAH & SEBASTIAN’s warranty against defects
SARAH & SEBASTIAN does not offer repairs, refunds or exchanges for defective product purchased from any of our Authorised Stockists.