Shipping
Online orders are processed Monday to Friday AEST, excluding public holidays. Production times are specified at time of purchase and starts the first business day after the purchase.
Due to the high value of our pieces, our parcels require a signature on delivery. If no one is available to sign for the parcel, it will be held at the nearest post office or holding facility to be collected with photo ID.
Elevating the unboxing experience, all online orders are packaged in our timeless white boxes embossed with a subtle shell silhouette. For an added touch of luxury, our engagement rings are encased in a polished cast aluminium shell, designed to be a forever trinket box for your most treasured jewellery pieces or other meaningful mementos.
Our complimentary gift wrap is available with every order, which can be selected at check-out. Gift items are packaged in our classic white boxes and finished with our signature green wrap and a single-loop bow. Our boxes, gift wraps, ribbons, envelopes, cards and in-store carrier bags are fully recyclable and crafted from sustainable FSC-certified (Forest Stewardship Council) paper, sourced from responsibly managed forests.
Holiday Gifting Order & Delivery Cut-Offs
Some of our pieces are made-to-order and require production in our Sydney Studio. To ensure these pieces arrive in time for Christmas, please refer to the following guidelines. The estimated dispatch dates can also be found on each individual product page.
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20 Business Day Production, including Tennis Styles.
Order by 11:59pm AEDT, 20th November.
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15 Business Day Production, including Wedding Bands.
Order by 11:59pm AEDT, 27th November.
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12 Business Day Production, including items requiring bespoke changes and pieces from the ready-to-set diamond vault.
Order by 11:59pm AEDT, 3rd December.
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3 Business Day Production, including personalised Charm Necklaces, Bracelets and Mini Insignia Charm.
Order by 11:59pm AEDT, 16th December.
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Ready-to-ship, we keep a number of pieces in stock in our Sydney studio, available for immediate delivery.
Order by 2pm AEDT, 20th December.
Australia
Service | Location | Delivery time | Price |
Express | Metro |
1-2 Business Days |
$10 or free on orders over $200 |
Express | Regional | 1-3 Business Days | $10 or free on orders over $200 |
Express | Rural |
3-4 Business Day |
$10 or free on orders over $200 |
Same Day | Metro Only |
|
$20 |
Click & Collect | Nearest Store | 4 hours | Free |
International - Express Shipping (DHL)
Location | Delivery time | Delivery cost | Duties |
New Zealand | 2 Business Days | $30NZD | Calculated at checkout |
Canada | 3-5 Business Days | $25USD | Delivery duties included |
United Kingdom | 3-5 Business Days | $20GBP | Delivery duties included |
Eurozone* | 3-5 Business Days | $20EUR | Delivery duties included |
Hong Kong | 2-3 Business Days | $35AUD | Delivery duties included |
Japan | 2-3 Business Days | $4,000YEN | Delivery duties included |
Singapore | 2-3 Business Days | $35SGD | Delivery duties included |
Rest of World | 3-5 Business Days | $35AUD | Calculated at checkout |
*Eurozone= Austria, Belgium, Croatia, Cyprus, Estonia, Finland, France, Germany, Greece, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, the Netherlands, Portugal, Slovakia, Slovenia, and Spain. The seven non-eurozone members of the EU are Bulgaria, the Czech Republic, Denmark, Hungary, Poland, Romania, and Sweden.
An automated email notification will be sent to you; providing a tracking number so you can monitor your consignment's journey.
Please ensure the details provided at checkout are accurate, as SARAH & SEBASTIAN is not responsible for incorrect deliveries due to data errors.